Information Technology Support Specialist
Job in
Dammam, Eastern Province, Saudi Arabia
Listed on 2026-01-10
Listing for:
Ampstek
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
We are looking for a reliable and customer-focused IT Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and timely resolution of user issues.
Key Responsibilities- Provide Level 1 & Level 2 IT support to end users (desktop, laptop, printers, mobile devices).
- Troubleshoot hardware, software, and operating system issues (Windows/Mac).
- Handle user account management (Active Directory, password resets, access control).
- Support email systems
, collaboration tools, and VPNs. - Assist with network troubleshooting (LAN/WAN, Wi-Fi, basic firewall issues).
- Install, configure, and maintain IT equipment and applications
. - Log, track, and resolve tickets using ITSM tools (Service Now, Jira, Fresh service, etc.).
- Escalate unresolved issues to higher-level support teams.
- Ensure compliance with IT security policies and best practices
. - Maintain documentation and user guides.
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