Sales Service Engineer

"Dräger" is a German company founded in Lübeck in 1889 by Johann Heinrich Dräger and Carl Adolf Gerling. Over time, Dräger has grown into a global leader in medical and safety technology, operating in over 190 countries, with around 50 of those having dedicated sales and service organizations.

The company's guiding motto is "Technology for Life", reflecting its mission to protect, support, and save lives - whether in hospitals, industrial settings, rescue services, or hazardous environments.

Dräger Safety specializes in a wide portfolio of industrial safety and emergency response equipment, broadly covering:

• Portable gas detectors (single-gas or multi-gas) for on-the-go monitoring
• Fixed gas detection systems for continuous monitoring of toxic, flammable or oxygen-deficient environments
• Complementary tools like gas detection controllers, wireless/connected systems and sampling tubes
• Respiratory Protection
• Self-Contained Breathing Apparatus (SCBA) for firefighting, mining, rescue, etc.
• Supplied-air respirators, compressed air breathing systems, escape hoods, filtering and powered air-purifying respirators (PAPRS)
• Personal Protective Equipment (PPE)
• Integrated hazard management solutions from head to toe safety (often combined with gas monitoring and breathing protection)
• Firefighter breathing gear, escape and rescue breathing systems, and associated training solutions.
• Thermal imaging, firefighter helmets, in-mask displays and related technology (depending on region)
• Training, Service & Maintenance
• Dräger offers the Dräger Academy - training programs for correct use, calibration, maintenance, and certification of their safety equipment.
• They also provide calibration, repair, site inspections, and safety consulting services.
• Industrial Safety Solutions & Consulting
• Dräger supports customers with hazard assessment, risk analysis, safety consulting (e.g. leak detection, confined space measurement, shutdown services) to achieve "Vision Zero" - minimizing workplace accidents and exposures.
• They also provide tools and software (e.g. technical documentation, hazard substance databases, safety planning, calibration management)

Develop and directly sell Service business across all aspects of the Safety organisation. Utilising Draeger's existing (and new) customer installed base. Analyse and investigate the existing installed base to drive new sales and develop further opportunities for Safety Service sales through the entire Safety Sales team.

The role encompasses all in and outbound communication to Customers, as well as our Sales team on all potential Service opportunities.

Ensuring that current Service contracts cover all customer requirements and are consistently reviewed to include the customer's most up to date requirements.

The role's main function will be measured on achievement of Draeger's pre-set annual Safety Service growth budget figures against prior year.

This involves building long-term partnerships by offering maintenance contracts, calibration, training, and lifecycle support.

• Utilizes CRM and Microsoft Dynamics NAV to investigate customer installed base and purchase history to find area of opportunity for any new service contract opportunities.
• Work from specific customer account lists to identify areas to potentially grow current service business and inform relevant stakeholders
• Ensure new service business sales and profit targets are met.
• Act as point of contact to customers for discussing any matters relating to new service business
• Attend meetings at customer sites, individually or alongside Sales team where necessary, relating to new service growth potential
• Focus on accounts for service growth, working to generate new ways of working, negotiating multi or year agreements, frameworks etc.
• Ultimately working towards achieving Draeger's annual Safety Service targets of new and renewal business. Ensuring high levels of retention as well as generation of new Service business
• Actively contact customers with the aim to generate further business and create/close open opportunities.
• Ensure accurate levels of management reporting communicated on a monthly…