Residential Service Coordinators

Family Crossroads - Daly City, CA 94014 Overview

Salary Range: $21.00 - $23.00 Hourly Position Type:
Part Time

Job Shift:
Any Education Level:
High School Category:
Nonprofit - Social Services

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing
homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing,
supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our
neighbors experiencing homelessness a temporary place to call home while providing intensive, customized
case management through site-based programs and community outreach.

Life Moves | Family Crossroads (FC) provides interim supportive housing in Daly City to 15 families. During
their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients
receive support to build self-sufficiency and return to housing stability. The team supports clients with
children’s support services, employment, housing, benefits, physical and behavioral health through case
management, workshops, and connection to specialized resources.
The Family Crossroads Residential Service Coordinator plays an important role in keeping our site safe,
welcoming, and running smoothly. Reporting to the Program Director, this position is often the first to respond
to client needs, helping with both everyday requests and urgent situations. Additionally the position supports
volunteers, donors, and community visitors, making sure everyone feels respected and informed.
Key responsibilities include keeping the site secure by monitoring access, completing regular safety checks
(rounds), and supporting daily tasks like welcoming new clients, preparing rooms, and organizing supplies.
When supervisors are offsite, this role is key to observing what’s happening at the site, sharing updates, and
keeping clear written and verbal communication with the team.
This role requires strong attention to the safety and emotional well‑being of clients, especially during times of
stress or crisis. Staff use a calm and compassionate approach to help resolve problems and support stability.
By creating a supportive environment, this position helps clients feel safe and builds trust to work toward their
goals, including finding permanent housing.

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors,
  and visitors with radical hospitality, professionalism, and compassion
• Monitor site safety through regular rounds and by observing security cameras to maintain a clean,
  safe, and welcoming environment. Report maintenance or pest control needs promptly and support
  pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as
  disposing of food waste properly and preparing rooms or belongings for professional treatments
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining
  organized storage
• Conduct welcomes, move‑ins, completions, and move‑outs, ensuring accurate documentation,
  smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings,
  and preparing spaces as needed
• Support team collaboration by creating reports and shift logs, participating in meetings, and
  engaging in continuous training
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism
  while fostering a supportive environment for all
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines,
  actively engaging during sessions, and applying what you learn to your daily work
• Training expectations in the first 90 days of employment include but are not limited to CPR,
  Mental Health/First Aide (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training
• Additional required trainings through our online Learning Management System Relias include
  but are not limited to Client's
  
  Experience of Tr…