Operations​/Service Manager II

Operations/Service Manager II

Join Burlington Stores, Inc. as an Operations/Service Manager II in Daly City, CA. Burlington is one of the largest off‑price retailers in the country and we’re looking for a proven leader with a strong drive to succeed.

As an Operations Service Manager you’ll be a leader of the store team, managing overall operations, coaching and developing store associates, enforcing company Core Values, and driving business results. You will serve as a role model for store associates, demonstrate and reinforce company values, develop trust and respect among peers, build strong teams and partnerships, and ensure excellent customer service and professionalism.

Base pay: $25.20/hr – $34.80/hr.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to Customer Service Supervisors to ensure they meet customer‑service expectations and smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process, including transfers, debits, damages, chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD), setting the leadership example for customers, associates, and driving results in the store.
• Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store‑operations areas as needed.
• Communicate effectively with District and Regional Management teams.

• 3+ years of retail management or store‑operations experience at an off‑price, big‑box, specialty, or mid‑to‑large‑sized, multi‑unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Competitive hourly wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, vision, life and disability insurance, and a 401(k) plan. Full‑time associates may also earn up to 12 paid days off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and further opportunities for training and development.

Location:

149 Serramonte Center, Shopping Center #150, Daly City, CA 94015. Pay rate:
Hourly. Job Type: Full‑time. Posting Number: R101849. Position Category:
Store Management. Career Site Category:
Store Management. Seniority Level: Mid‑Senior. Industries:
Retail. Recruiting:
In‑office / on‑site.

Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.