Unit Coordinator

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The Unit Coordinator provides clerical duties for the Unit under the direction of a Registered Nurse or Physician.

• Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate.
• Answers telephones using name, department, and title. Screens calls appropriately and refers callers to the correct staff member, patient, department, and/or resource in a timely manner. Makes every attempt to answer phones within three rings, monitors hold times, reassures callers, and takes clear, accurate, concise phone messages. Consistently available to answer phones and seeks coverage when away from the work area.
• Relays messages in a timely manner, opens and delivers mail as appropriate.
• Maintains a neat and organized work environment.
• Provides clerical support within the department. Transcribes physician’s orders and enters them into the computer for implementation and ancillary department follow‑through. Asks questions in advance to gain a clear understanding of the project(s). Completes assignments accurately and within the agreed time frame.
• Schedules/arranges diagnostic tests or procedures as ordered and informs the staff of required preparation as appropriate.
• Assures timely and accurate entry of patient information into the computer system regarding transfers and discharges.
• Assembles, maintains, stuffs, and thins medical records in a neat and timely manner. Files all forms/reports in the appropriate order. Copies required components of the medical record for transfer to other facilities or units. Sends charts to medical records in a timely manner at the time of discharge.
• Maintains unit‑specific statistics, admission/discharge logs and other record‑keeping books as required. Completes all statistics, logs and records accurately, neatly and legibly and within the agreed time frame.
• Copies, collates, and assembles the department’s printed material (e.g., patient educational information) as required.
• Performs routine clerical duties as directed to ensure accurate and timely support on various unit and Nursing Service projects.
• Ensures office supplies and department equipment are available and maintained by checking inventory, preparing and sending appropriate requisitions and work orders, and conducting routine maintenance of office equipment. Maintains appropriate stock levels by ordering supplies in advance and stores supplies in an orderly fashion.
• Maintains confidentiality of all patient and hospital‑related information, communications and documents.
• Adheres to the departmental and medical center policies on scheduling, overtime, sick time & time off.
• Arrives punctually, takes appropriate time for breaks and uses sick time appropriately.

• Graduation from high school or equivalent required.
• Two years of vocational training or two years of relevant work experience may be substituted for vocational training.

• BLS

• Proficient in computerized documentation systems.

• Able to understand and follow all policies, procedures, guidelines, rules and regulations of the assigned unit, Nursing Service, Seton Medical Center, Title XXII, COBRA/EMTALA, JCAHO and other applicable state and federal laws.
• Able to work under stress and accurately perform multiple tasks simultaneously.
• Possesses excellent judgment and functions with minimal supervision.
• Typing and word processing skills recommended.
• Excellent customer service skills, in person and by telephone.