Automotive Service Center Customer Service Associate

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms

The Customer Service Associate serves as the first point of contact for customers at Midas Daly City. This role is responsible for providing exceptional customer service, coordinating repair schedules, and ensuring a seamless and positive experience for every customer. The ideal candidate is friendly, organized and has a passion for helping others.

• Customer Interaction: Greet customers warmly as they arrive, assist with inquiries and ensure a positive experience from start to finish.
• Appointment Scheduling: Manage incoming calls and coordinate with the service team to ensure timely service.
• Estimate Preparation: Provide customers with accurate service estimates, explain necessary repairs, and help answer any questions they may have.
• Administrative Duties: Assist with general administrative tasks such as inventory, data entry and maintaining a clean and organized workspace.

• Proficiency with computers and technology
• Strong communication and interpersonal skills
• Previous customer service experience
• Ability to handle multiple tasks in a fast paced environment
• Basic knowledge of automotive services is preferred but not required; training will be provided.