Family Service Administrative Assistant

Full Time Family Service Administrative Assistant

About Us
For over 100 years, Cypress Lawn has been serving the San Francisco Bay Area community with compassion, professionalism, and care. We are seeking an entry-level Family Service Admin to join our dedicated team. This is a great opportunity for someone who enjoys working with people, thrives in a supportive environment, and is ready to grow their career in administration and customer service.

• Be the first point of contact for client families and visitors, offering support with warmth, empathy, and professionalism.
• Answer and direct incoming phone calls, provide accurate information, and resolve inquiries when possible.
• Research, reconcile, and maintain records accurately.
• Assist with clerical tasks, data entry, and administrative projects.
• Verify burial records and service details when needed.
• Support the Family Service team with a variety of customer service and office duties.

• Professionalism & Integrity – ability to handle sensitive and confidential situations with discretion.
• Communication Skills – clear, professional, and compassionate communication both verbally and in writing.
• Detail-Oriented Mindset – accuracy in handling information, taking messages, and managing records.
• Flexibility & Reliability – ability to adapt, multitask, and occasionally work weekends.
• Tech Savvy – proficiency in Microsoft Office Suite and ability to learn new systems.
• Team Player – dependable, cooperative, and willing to support others.
• Education – High school diploma or GED required.
• Experience – Prior customer service and/or clerical experience preferred but not required.

• Employment type:
  
  Full-time
• Seniority level:
  Entry level