Store Manager - Dalton

Store Manager - Dalton

Goodwill Industries of the Greater Chattanooga Area

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations—helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

We provide education and career services as well as on‑the‑job training to persons with barriers to employment such as multi‑generational poverty, history of incarceration, limited education, and no work experience.

• Friendly work environment with co‑workers who appreciate working with each other.
• Employee discount.
• 401(k) and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For full‑time employees:
• Dental and vision insurance—company paid for employee.
• Basic life insurance—1.5 times salary, company paid for employee.
• Primary Care through Text Care—company paid for household.
• Voluntary benefits such as term life insurance, disability insurance, and  protection.
• Medical insurance and Health Savings Account.
• Generous paid time off (PTO) program; potential of up to three weeks during the first year.

• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Comply with Agency policies and donated goods retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Hire, fire, train, evaluate, motivate, develop, and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Greet, assist, and provide excellent customer service to donors and customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required at all workstations.
• Monitor and maintain overall store appearance and housekeeping to Agency standards.
• Perform all functions performed by store personnel.
• Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise, ensuring quality of merchandise and proper pricing.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs, and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Assist at other store locations as needed.
• Perform other duties and projects as assigned.

• High school degree or GED, required.
• Associate degree or completion of related retail management coursework preferred.
• Five years of experience in a supervisory role of 15 or more employees preferred and/or demonstrated success in a Goodwill Donor Good Retail (DGR) leadership position with completion of Goodwill assigned training.
• High level of attention to detail.
• Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
• Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Must be able to adapt to growth and a changing environment within the Agency.
• Ability to complete and maintain CPR and First Aid certifications.
• Ability to transfer within the Goodwill Industries of the Greater Chattanooga Area territory.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays, blackout periods; weekends required.
• Works…