Student Support Services Assistant

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem‑solving. They challenge students to discover their passions – and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full‑time benefits‑eligible employees and some of our half‑time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable).

Also, our full‑time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Center for Academic Coaching/Academic Center for Tutoring

The Student Support Services Assistant reports to the Directors of the CAC (Center for Academic Coaching) and the ACT (Academic Center for Tutoring). The SSS Assistant collaborates with all CAC and ACT staff and student workers to ensure exceptional customer service is provided to students and other stakeholders while providing accurate and timely information via multiple channels of communication.

• Academic Center for Tutoring – Creating and maintaining student staff schedules using the online scheduling system and managing student employee time entry and approval;
  Maintaining, collecting, and collating data gathered from the online scheduling system and SIS;
  Supporting the Director in marketing, recruiting, training, monitoring staff, and assessing services;
  Supporting the Director in supervising and training student workers including tutors, peer leaders, and front desk support students employed by the ACT in professional standards of behavior;
  Organizing and staffing internal and external events;
  Managing the physical spaces of the center to ensure they stay tidy, professional, and functional;
  Creating and maintaining a welcoming and supportive lobby area including greeting students, directing them to the appropriate academic support service;
  Managing incoming communications including calls, chats, and emails, to include voicemail;
  Communicating verbally and in writing to answer inquiries and provide information;
  Independently scheduling and completing all assigned tasks accurately and in a timely manner each semester;
  All other related duties as assigned.
• Center for Academic Coaching – Providing quality customer service and maintaining professional relationships with constituents;
  Monitoring student traffic for advisors, particularly during peak advising periods;
  Communicating verbally and in writing to answer inquiries and provide information (i.e., monitoring CAC advising email, Live Chat, and answering phones);
  Assisting students with creating appointments, maintaining, collecting, and collating data gathered from the online scheduling system and SIS;
  Supporting Director in supervising student workers employed by CAC;
  Supporting the center in marketing, recruiting, training, monitoring student staff, and assessing services;
  Organizing and staffing internal and external events;
  Operating basic office equipment and software;
  Independently scheduling and completing all assigned tasks accurately and in a timely manner each semester;
  All other related duties as assigned.

Minimum education and experience must include an associate degree (AS/AA) and at least two years of higher education experience in an administrative setting.

Bachelor’s degree in a related field.

The proposed annualized salary range for this position is $35,868 - $38,852 and…