Manager, Warehouse

Essential Duties & Responsibilities

Shift Operations, Inventory & Quality Control (High Time / High Priority)

• Execute and oversee second‑shift warehouse operations including receiving, put‑away, picking, packing, shipping, and dock activities.
• Manage labor assignments, equipment usage, and workflow to meet shift‑level service, productivity, and throughput targets.
• Ensure accurate inventory transactions through cycle counts, lot control, and timely resolution of discrepancies.
• Enforce proper product handling, documentation, and identification in alignment with GMP/GDP and quality requirements.
• Monitor shift KPIs (productivity, accuracy, service levels) and take immediate corrective action when performance deviates.
• Maintain a clean, organized, audit‑ready work environment with safe, functional equipment and compliant work areas.
• Troubleshoot operational issues in real time and escalate risks that may impact service, safety, or compliance.
• Ensure accurate and complete shift handoff communication to support continuity across shifts.

• Supervise, schedule, train, and coach second‑shift warehouse associates to meet productivity, quality, and safety expectations.
• Maintain strong floor presence to guide daily work, reinforce standards, and support associate problem‑solving.
• Foster a positive, inclusive work environment that promotes teamwork, accountability, and continuous improvement.
• Conduct performance discussions, administer corrective actions when necessary, and support employee development.
• Ensure compliance with company policies, HR practices, and EEOC requirements.
• Support hiring, onboarding, and cross‑training to maintain a flexible and capable shift workforce.

• Enforce compliance with FDA, DSCSA, GMP/GDP, OSHA, and State Board requirements through consistent execution of SOPs.
• Maintain audit‑ready shift operations with accurate documentation, secure product handling, and adherence to facility protocols.
• Support site leadership during regulatory inspections by ensuring shift records and processes are compliant and complete.
• Uphold safety standards, conduct routine safety checks, and ensure timely reporting and resolution of hazards or incidents.
• Coordinate with maintenance teams to report and address equipment or facility issues impacting shift operations.

• Communicate with Customer Service, Transportation, Quality, and Supply Chain teams to resolve shift‑level service or inventory issues.
• Escalate operational gaps, customer concerns, or workflow bottlenecks to site leadership as needed.
• Execute new processes, system updates, and operational changes introduced by site leadership.
• Provide frontline feedback to help refine SOPs, improve efficiency, and reduce errors.
• Support site leadership during regulatory inspections by ensuring second‑shift records and processes are complete and compliant.

• Manage labor hours, overtime, and equipment utilization to support cost‑effective second‑shift operations.
• Identify opportunities to reduce waste and improve productivity within the shift.

• Proficient in Word, Excel, and Outlook; advanced Excel skills preferred
• Relevant warehouse management systems experience (i.e. Oracle EBS)
• Strong frontline leadership skills, with the ability to motivate, direct, and support associates during active operations
• Effective verbal and written communication skills, including clear shift handoffs and escalation of issues
• Ability to learn quickly, apply standard operating procedures consistently, and adapt to changing priorities
• Solid problem‑solving skills with the judgment to know when to resolve issues independently versus when to escalate
• Positive, hands‑on leadership style that promotes teamwork, accountability, and safe work practices

• Must be at least 18 years of age
• High School Diploma required
• Bachelor's degree from an accredited college or university preferred
• Minimum 5 years of relevant warehouse experience (including 2+ years of previous supervisory experience), or equivalent combination of education and experience
• Must have experience with ERP system, Oracle preferred

• The role is a fully on‑site position based in a warehouse/office setting, requiring frequent data entry and telephone use.
• Must be able to work safely around heavy equipment in a fast‑paced environment.
• Must be able to occasionally move and lift objects of up to 25 pounds
• Typically requires travel less than 5% of the time