Parts Associate

Job Type

Full-time

Description

The Company

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years!

We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it's forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.

Benefits

At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay - Plus incentive opportunities!
• Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Competitive PTO and Paid Holidays
• Uniform and boot allowance
• Training and mentoring - Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview:
Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Parts Associate - Material Handling (Forklift) serves an essential function between Technicians and parts suppliers, researching and ordering parts while maintaining optimal inventory levels. In this role, you are responsible for delivering outstanding customer service to both internal and external customers, ensuring smooth counter operations. Strong communication skills, attention to detail, and the ability to thrive under pressure is a must.

In this role you will collaborate effectively with Customers, Technicians, Dispatchers, and Service Managers, while also demonstrating the capability to work independently in a fast-paced environment.

Key Job Responsibilities

• Collaborate with technicians to ensure accurate ordering of parts.
• Ability to read and interpret parts diagrams.
• Ability to identify, source and order parts for forklifts and various miscellaneous warehouse equipment.
• Ensure accurate pricing for parts and supplies on purchase orders, work orders and quotes.
• Order parts from vendors via email, phone, and web-portals.
• Maintain clear communication regarding parts ETA and delays.
• Pull orders, place stock orders, and maintain appropriate inventory levels, prioritizing customer demands.
• Return incorrect parts to vendors promptly.
• Professionally resolve customer complaints.
• Update electronic parts records and inventory counts in the computerized system.
• Handle email, phone inquiries, and assist walk-in customers.
• Follow company and OSHA safety rules and guidelines. Avoid injuries and damage to property, loss of unused materials and clean-up of work area debris and complete all necessary company training in a timely manner.
• Other duties as assigned by supervisor.

Requirements

• Experience with Inventory Control processes is preferred.
• Experience with forklift parts, overhead commercial doors, loading dock levelers and other related warehouse equipment is a plus.
• Experience in a customer service environment. At least 2 years preferred.
• Strong communication skills, both written and oral.
• Ability to thrive in a fast paced, technology driven, service environment.
• Proven organizational and planning skills.
• Ability to prioritize and handle multiple projects.
• Basic knowledge of mathematical skills or accounting processes.
• Experience using Microsoft Office Products:
  Outlook;
  Excel; and Word.
• Able to work without supervision. Occasionally, will work in a team environment.
• Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices.
• High School Diploma or GED is required.

* This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls, the employee is occasionally required to stand;

walk; sit; reach with hand and arms; climb or balance; and…