Logistics Manager

Overview

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end‑to‑end IT asset disposition (ITAD) with a focus on data‑bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston.

Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions.

Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our three values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #Sprout Speed to become the emerging leader in our industry. For more information, please visit

The Logistics Manager will lead and elevate Sprout’s domestic and international transportation operations. This is an operations‑first leadership role focused on network optimization, contract negotiation, automation, KPI development, and scaling execution capacity. We are seeking a true master of shipping across parcel, LTL, FTL, dedicated truckload, air freight, and ocean. This individual will strengthen carrier partnerships, improve dispatch workflows, integrate technology, introduce leading indicators, and drive measurable efficiency gains and cost improvements.

This role will collaborate closely with Compliance and Service Delivery but is centered on operational execution, scalability, process improvement, and performance discipline. This is a perform‑while‑transforming role. The right candidate will immediately contribute tactically while building the systems, structure, and analytics that take our logistics function to the next level.

Required:

• Own and continuously optimize Sprout’s multimodal transportation network across parcel, LTL, FTL, dedicated, air freight, and ocean.
• Negotiate carrier contracts and service agreements to improve cost structure, reliability, and performance.
• Strengthen 3PL and freight forwarder partnerships through defined service levels, accountability standards, and performance oversight.
• Develop contingency and surge capacity strategies to mitigate disruption and maintain service continuity.
• Support expansion of domestic transportation initiatives (fleet & outsourced) to support an internal onsite service execution model.
• Design, document, and implement scalable SOPs for domestic and international dispatch operations.
• Standardize routing, mode selection, and escalation frameworks to drive consistency, margin protection, and service reliability.
• Identify workflow inefficiencies, bottlenecks, and waste, and implement measurable process improvements.
• Partner cross‑functionally with Operations, Fleet, Sales, and Compliance to ensure safe and accurate execution of dangerous goods shipments and international documentation requirements, including coordination of EEI filings via ACE.
• Partner with internal technology teams to automate dispatching, tracking, and reporting workflows.
• Optimize ERP and TMS utilization to reduce manual touchpoints and increase coordinator productivity.
• Identify and implement smart workflow automations, carrier integrations, API enhancements, and reporting improvements.
• Lead technology‑driven process improvements that increase throughput and scalability without proportional headcount growth.
• Develop and implement operational KPIs and leading indicators tied to cost efficiency, service reliability, speed to dispatch, and carrier performance.
• Deliver regular, data‑driven performance reporting to leadership, including margin and service‑level insights.
• Provide market‑informed analysis that isolates internal operational impact from external rate and capacity fluctuations, clearly quantifying efficiency gains or declines and linking findings to corrective actions.
• Use operational data to support pricing strategy, cost‑to‑serve visibility, and continuous service improvements.
• Lead, mentor, and…