Driver Leader - Dallas, TX

DALLAS TX USX TERMINAL

Monday - Friday 7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM

Position open to remote:
No

Grade: ES11

Compensation Range: $47,300 - $60,000

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. The company emphasizes the collective brainpower of thousands of visionaries and problem-solvers to revolutionize the transportation industry by providing innovative, custom solutions. We value the promises to our customers and our people, and we focus on reshaping the future of transportation with the POWER OF U.S.

Right Role. Right Tools. Right People. We invest in talent from day one with personal and professional development opportunities. Benefits include employee stock options, profit-sharing, 401K, professional development, and competitive pay. Be part of an organization that rewards out-of-the-box thinking and going above and beyond.

Curious about other benefits? Check out the perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and the challenge of the day.

• Supervise driver performance according to company policies, DOT regulations, and all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Make recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensure drivers and equipment (i.e., fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Monitor and manage KPIs around P&L, Safety, Fuel Management, and Utility.
• Ensure on-time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

Education

• High school diploma or GED equivalent required
• Bachelor’s degree or equivalent years of experience required
• Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

• 2+ years of experience in driver or customer facing role required
• Transportation, Logistics, and/or Tech industry experience a plus

Skills & Abilities

• Proficient with Microsoft Office Suite
• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums

Licenses & Certifications

• N/A

• 30 - 50 drivers

Work Environment:
This job operates in a normal professional office environment and…