Manager of Inflight Operations

Overview

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the United Healthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

The Manager of Inflight Operations is responsible for providing leadership and oversight of operational performance to all PSA Flight Attendants (FA) and staff with a focus on their assigned location. Their mission is to inspire our team members to achieve the highest levels of performance. This should be achieved by informing, educating, and coaching our team members in a positive and proactive manner.

The Manager of Inflight Operations assesses performance, appearance and conduct in accordance with regulations, company policy and standards, and anticipates Inflight Operations department‑related needs. They will focus on ensuring PSA is providing responsible leadership to all key stakeholders while ensuring we consistently deliver safe and efficient operations. They will need to develop and foster relationships with our front‑line employees, the staff, the station, as well as the elected officials of the Association of Flight Attendants (AFA).

• Monitors the domicile’s daily operation to ensure awareness of its operational performance and meets all operational requirements.
• Analyze trends and patterns of operational and team member performance/reliability and identify potential solutions to ensure the highest levels of performance.
• Conduct investigatory hearings and issue corrective action as applicable and necessary.
• Provide support to Crew Resources in maintaining flight schedules during normal and irregular operations (IROP).
• Establish strong relationships with PSA and Station managers, supervisors, Flight Attendants (FA), and Association of Flight Attendants (AFA) leadership.
• Collaborate with all internal departments to ensure the highest levels of consistency and transparency.
• Provide Inflight Services department policy guidance to FA’s, staff, and AFA.
• Conduct terminal visits to promote…