Onsite Logistics Account Manager

MW Logistics is currently positioning itself for growth. We are currently seeking individuals for the position of Account Manager to join our team.

• As a Logistics Account Manager, you will serve as a key point of contact for our customers, ensuring timely and efficient freight execution while delivering exceptional service.
• You will manage client relationships, coordinate shipments, and collaborate closely with carriers and internal teams to drive successful logistics solutions.
• Serve as the primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution.
• Monitor and track in-transit loads, providing real‑time updates and ensuring on‑time performance.
• Manage and track rates with carriers.
• Book carriers and build loads through Quickbase system (Training will be provided).
• Develop and manage carrier base for consistent lane specific volumes.
• Clarify load requirements with carriers, confirming drivers have proper information to pick‑up/deliver. This includes, but is not limited to:
  • Shipping Notices
  • Rate requesting with carriers
  • Contacting Transportation Managers for missing information related to deliveries
  • Generating Bill of Ladings for shipments
• Maintain carrier satisfaction, provide high quality service, and work ethic while representing MWL.
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Follow customer SOPs during the booking and dispatching process.
• Provide necessary reporting to management. Follow Accessorial Approval processes when requesting an accessorial approval.

• Bachelor’s degree in marketing, logistics, supply chain or related field.
  Must have a minimum of 2 years' demonstrated freight broker experience
  .
• Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
• Strong data analytical skills.
• Excellent written and verbal skills with emphasis on professional phone and email etiquette.
• Superior organizational skills with high attention to detail.
• High customer service orientation.
• Team player with proven ability to excel in a team‑based environment.
• Possess a sense of urgency, flexibility, and assertiveness.
• Ability to multi‑task, plan/prioritize and execute in a timely manner.
• Ability to handle a fast‑paced environment with rapidly changing priorities.
• Quick learner with ability to receive and give clear instructions.

Demonstrates elevated level of professionalism, critical thinking, and judgment to solve problems efficiently/effectively.

• Strong initiative and can work independently.
• Takes initiative to assess and improve operational efficiencies of normal work tasks.
• Excellent time management and prioritizing skills.
• Takes pride in work, exhibiting accuracy and attention to detail.
• Solution‑oriented mindset.
• Ability to work in ever‑changing, dynamic, fast‑paced environments.

In‑office, 8:00am - 5:00pm. A one‑hour lunch between 11:00am - 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

Chief Growth Officer

Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Transportation, Logistics, Supply Chain and Storage
• Location:
  
  Richardson, TX
• Salary range: $87,000 - $109,000