Staff Engineer, Software Engineer

About the Team

Join the Claims Platform Engineering - Communications team and revolutionize how insurance claims communications work. We build the multi-channel communications infrastructure (letters, emails, texts, fax) that connects adjusters with customers, enabling seamless interactions throughout the claims journey.

• Next-Gen Communications Rules Engine
  :
  Build a sophisticated low-code/no-code platform enabling business users to design automated communication workflows. Tackle challenges in event-driven architecture, rule evaluation, workflow orchestration, and intuitive UI design for complex logic.
• Dynamic Letter Generation Platform
  :
  An intelligent document generation system producing personalized, compliant correspondence at scale.
• Gen AI-Powered Communications
  :
  Leverage generative AI to create personalized user communications including text messaging, email, and letter generation, ensuring tone, compliance, and customer experience excellence.

• Build cloud-native systems with modern technologies (Java 21, Spring Boot 3.x, Kafka, Temporal)
• Direct impact on millions of customers and thousands of adjusters daily
• Shape architecture and engineering practices for strategic platforms
• Work on complex, interesting problems spanning distributed systems, orchestration, and integration
• Collaborate across Product, UX, and business stakeholders

If you're passionate about building impactful systems that transform customer and employee experiences, let's talk.

We are seeking an exceptional Staff Engineer to provide technical architecture and leadership within a team and across multiple projects. The ideal candidate will have deep expertise in Java and cloud-native architecture, consistently lead development of production-ready complex systems, and influence technical direction across the team. Experience with web application development is required to support internal tooling needs.

• Technical Architecture & Leadership
  • Provide technical architecture and leadership within a team and across multiple projects
  • Consistently lead development of production-ready complex systems involving multiple subsystems
  • Drive technical direction through informed decisions on architecture, design patterns, and technology choices
  • Establish technical standards and patterns that improve engineering effectiveness
• System Design & Development
  • Lead design reviews and architectural decisions
  • Architect cloud-native solutions with deep consideration for distributed systems, reliability, and observability
  • Build RESTful APIs and micro services accounting for security, compliance, and performance
  • Develop and maintain internal web applications to support engineering and business needs
• Operational Excellence
  • Integrate comprehensive observability (metrics, distributed tracing, structured logging, monitoring)
  • Lead post-incident reviews and implement systemic improvements
  • Build automated testing, deployment, and rollback strategies for safe, frequent releases
  • Create operational runbooks, participate in on-call rotations
• Cross-Functional Collaboration & Product Mindset
  • Partner with Product Management, Dev Ops, QA, and business stakeholders on complex initiatives
  • Translate technical concepts effectively for non-technical executives and stakeholders
  • Lead technical planning within Agile processes, driving clarity on scope and timelines
  • Build consensus across teams on technical approaches and standards

• Leadership & Mentorship
  • Mentor engineers, accelerating their technical growth and decision-making
  • Set engineering best practices through code reviews, documentation, and technical guidance
  • Foster a culture of technical excellence, continuous learning, and operational ownership

• Bachelor's/Master's in Computer Science or equivalent practical experience
• 7-10 years of professional software development with 2+ years in technical leadership
• Deep expertise in Java (Java 17+, Java 21 preferred) and Spring Boot 3.x ecosystem
• Expert knowledge of microservices, distributed systems, and cloud-native architecture (AWS, Azure, or GCP)
• Strong experience with observability, SRE practices, and operational excellence
• Proven track record leading complex technical initiatives across multiple projects
• Experience with containerization (Docker, Kubernetes), CI/CD, and infrastructure as code
• Experience building web applications and proficiency with HTML, CSS, and Java Script
• Willingness to learn and work with frontend technologies as needed for internal tools
• Demonstrated ability to influence technical direction and drive engineering standards
• Excellent communication skills with ability to influence audiences at all levels
• Track record of mentoring engineers and elevating team capabilities
• Strong product mindset with focus on delivering business value
• Experience making high-impact technical decisions under ambiguity
• Reactive programming, event-driven architectures, and asynchronous systems
• Experience leading technical initiatives spanning…