Case Manager Iii – Sisterhood

Overview

Mission of Austin Street Center: Founded in 1983, Austin Street Center provides emergency shelter and meets the basic need of the most vulnerable people experiencing homelessness in Dallas.

Core Values: Kindness, Trustworthiness, Empowerment, Determination

Austin Street Center’s vision is to end homelessness among the most vulnerable persons in our area, and women on the streets experience some of the greatest risks. The Sisterhood program exists to stand in the gap, providing women a protective, trauma-informed, and highly supportive environment specializing in care for women living with a serious mental illness and a history of trauma.

The Case Manager III will act as the team leader, providing team training and acting as the primary contact for all client-facing services in the Sisterhood program.

We are looking for a compassionate, knowledgeable, engagement superhero who can connect with women in crisis and guide them to the solutions they most deeply want but struggle to find. This person will ensure that daily classes and programming are effective and that their caseload as well as the entire program is successful at ending their homelessness as quickly and permanently as possible, transforming the lives of women in crisis through the magic of sustainable housing.

• Provide housing coordination services to an assigned caseload
• Equip and empower Sisterhood team members to achieve housing goals with their caseloads
• Document services in the community HMIS system
• Assist with completing and integrating referrals to the Sisterhood program to ensure maximum continuous occupancy

• Bachelor’s Degree in social work or other human services field (psychology or sociology preferred) and additional experience in human services
• Valid Texas Driver’s License
• Ability to lift 25-40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
• Excellent customer service skills, especially when working with “difficult” customers
• Ability to teach and train groups of clients and team members for life skills and professional development
• Ability to communicate effectively, both orally and in writing
• Ability to innovate and embrace best practices in shelter and housing services delivery
• Ability to adapt to change
• Ability to communicate clearly with outside providers and partners, especially victim services and behavioral health care providers

• Master’s Degree and/or licensure in human services field, especially in social work
• At least three years’ previous professional experience in trauma-informed and housing-focused case management is highly desired
• Bilingual in Spanish
• Lived experience with homelessness and/or recovery
• Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma-Informed Care
• U.S. Military service

Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.