Instructor, Airport Customer Service, Ground Ops, and Cargo Training

Instructor, Airport Customer Service, Ground Ops, and Cargo Training

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This role is part of the Airports Division and focuses on delivering high‑quality training that equips frontline airport and cargo team members for success. You’ll lead engaging learning experiences that build confidence, operational expertise, a strong safety mindset, and a commitment to exceptional customer service. Through coaching, mentoring, and travel across the operation, you’ll help shape how we serve customers and support one another.

• Deliver a wide range of training curricula that support operational readiness and skill development across airport and cargo teams
• Connect with, develop, engage and guide learners within your care
• Communicate clearly and empathetically, creating a welcoming learning atmosphere
• Provide effective and timely feedback, helping elevate the facilitation of courses and quality of content
• Collaborate with other team members across the training organization on a variety of projects
• Maintain accurate records of training activities and materials
• Demonstrate flexibility by instructing across multiple focus areas, adapting to business needs while maintaining high standards of delivery
• Champion innovation in training methods, leveraging new tools and approaches to enhance engagement and effectiveness
• Model exceptional customer service in every interaction, reinforcing the values of care and professionalism that define our culture
• Demonstrate pride and enthusiasm for working at American Airlines, serving ########### = role model for professionalism and service excellence
• Champion a strong safety culture and customer‑focused mindset throughout all training interactions
• Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
• Ability to work days, evenings, weekends, and holidays

• Bachelor’s degree or equivalent training/experience
• Two years of experience working in an airport environment with knowledge of ramp operations or relevant experience
• Previous classroom facilitation and management experience

• Front‑line airport or cargo operations experience (e.g., ramp, customer care, or cargo service)
• Experience in mainline operations or control center environments
• Proficient understanding of adult learning principles
• Familiarity with systems and tools used by frontline teams, such as Ramp Link+, SABRE, DECS, GET, Realtime, QIK CHK المبادئ، Net Tracer, and Gate Reader
• Detailed knowledge of airport customer service and cargo operations policies and procedures

• Effective presentation and facilitation skills
• Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
• Demonstr musste job لا صلة< li>

Self‑starter with proven leadership skills and ability to problem‑solve while remaining calm under pressure

• Ability to manage multiple projects efficiently and effectively
• Effective planning, organization, and time‑management skills
• Knowledge of Microsoft Office, including Word, Excel, Outlook, etc.

• Travel Perks:
  Explore over 6,800 daily flights across a global network, and you, your family and friends can reach 365 destinations
• Health Benefits:
  
  On day one, you’ll have access to health, dental, prescription and vision benefits
• Wellness Programs:
  Access to wellness programs, virtual doctor visits, flexible spending accounts, and more
• 401(k) Program:
  Available upon hire; employer contributions after one year, based on work group
• Additional Benefits:
  Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises, and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups connect our малые to customers, suppliers, communities and shareholders, helping them reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Feel free to be yourself at American.

Seniority level:
Not applicable

Employment type:

Full‑time

Job function:
Other

Industries:
Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Consumer Services