Intensive Case Management Coordinator

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The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non‑governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions‑driven, passionate change‑maker, come join us in positively impacting the lives of millions of people world‑wide for a better future.

The Intensive Case Management (ICM) Coordinator leads a team of ICM caseworkers to address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR‑eligible populations. The ICM Coordinator will train and supervise an ICM team who works closely with clients, colleagues, and external parties to develop service plans to meet individual client needs utilizing a broad range of financial, medical, social and other services and resources in accordance with client eligibility and program requirements.

This position reports to the ECM Supervisor.

• Lead a team of ICM caseworkers by providing direct supervision, case consultations, and onboarding/ongoing training.
• Assist the ECM Supervisor with training the ICM team to determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Guide the ICM team to develop and evaluate individualized, SMART Self‑sufficiency plans for each client enrolled in the ICM program, including evaluating progress every six months.
• Guide staff in response to client crises; ensure the ECM Supervisor is looped into all crises.
• Intervene in situations where staff or client safety is a concern.
• Maintain quality assurance of case files and case note documentation on a regular basis; report any discrepancies to staff and the ECM Supervisor.
• Attend relevant trainings and meetings at the local and national level.
• Carry and manage a caseload of 8–10 clients at any given time.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Detail each client interaction in accordance with program requirements; input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations and build and maintain relationships with area service providers for the benefit of clients.
• Use a personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials throughout the service delivery area.
• Assist the ECM Supervisor with training new team members and provide guidance to colleagues on day‑to‑day challenges; carry out program quality assurance activities as requested; may train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned.

Education: Bachelor’s degree in social work, public health, or a related field of study preferred.

Work Experience:

• Minimum of 2–3 years of case management experience with similar populations and/or client needs required.

Demonstrated Skills &

Competencies:

• Strong relationship‑building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multicultural environment.
• Self‑starter with excellent problem‑solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in languages spoken by the client group preferred, including…