Data Center Customer Operations III Security Clearance

Position: Data Center Customer Operations III with Security Clearance
Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.

You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team. Responsibilities Queue Management / Reporting
* Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times
* Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of non-standard procedure escalation requests
* Ensures adherence to commit times within standard operating procedures
* Maintains detailed written records of all work activity
* Updates local asset databases and other systems Installations
* Rack and stack semi-routine customer equipment tickets
* Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:

- fiber trays, ladder racks, customer equipment and cabinets
- semi-basic cage installs for mesh and overhead cable trays; and, performs tape changes and standard operating back-up changes Cross-Connect
* Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
* Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
* Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision Testing / Troubleshooting
* Supports semi-routine standard operating testing and standard operating installations of customer assets
* Supports standard operating procedures of layer 1 cross-connect certification testing
* May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision Stakeholder Partnership
* Supports the operations and security personnel team for breaks or other activities, when necessary
* Supports standard operating procedural tasks provides back-up assistance to team members when necessary Customer Management
* Supports customer satisfaction with timely adherence to following semi-routine execution order requirements
* Delivers a high level of service and an excellent customer experience when interfacing with customers
* Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines
* Supports customers on-site by through access control and escorting services Projects
* Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision
* Supports vendors on projects
* Supports physical customer audits Training
* Completes all assigned training in a timely manner
* May provide support to new hires Qualifications
* Typically requires a high school diploma and 1-2 years of equivalent work experience The targeted pay range for this position in the following location is / locations are:
United States - Dal Dallas : 46,400 - 69,600 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.

The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The…