RIDE Services - Field Service Technician - Texas

RIDE Services - Field Service Technician - Texas

RIDE is seeking a hardworking Field Technician for the Customer Service Department. The field technician will be responsible for working at customer facilities diagnosing and repairing buses/trucks under warranty and performing customer support and campaigns required by RIDE or the customer vehicles.

• Under general supervision of the Customer Service Manager or Supervisor, the Technician will complete work assignments at customer facilities, BYD locations and may be asked to perform other maintenance duties as assigned.
• Perform diagnosis and repairs of warranty related issues. Provide customer interface and reports on field maintenance activities.
• Respond to customer requests, comments or complaints as needed. Assist customer with maintenance related issues.
• Order parts as needed, coordinate repair and provide daily service reports/parts requisitions as needed.
• Air brake systems and the ability to troubleshoot problems with the air valves.
• Suspension diagnostics relating to air suspension, track bars, leveling valves.
• Heavy‑duty ABS systems diagnostics and repairs.
• Ability to replace heavy‑duty brake rotors, pads, and air disc calipers.
• Coordinate new vehicle delivery acceptance with customers in US and Canada.
• Provide daily status reporting to Customer Service Manager/Supervisor.
• Follow up with parts clerks for parts availability and ETA.

• Knowledge of transit bus maintenance operations and field service support.
• Minimum of two years’ experience.
• ASE Transit Bus Certifications.
• Transit bus technician experience, preferably in a field service environment.
• Experience with computer‑based diagnostics in bus maintenance operations. Electric drive systems preferred.
• Ability to travel and work in the customer’s environment. Weekends, nights and long hours will occur.
• Valid driver’s license in home state with no more than one infraction during the previous three years. Class B with passenger endorsement preferred.
• Ability to use a digital volt‑ohm meter (DVOM).
• Ability to use an insulation tester for high‑voltage components.
• Preferably experienced in heavy‑duty EV or hybrid systems, bus door experience, bus kneeling systems, Dinex I/O control systems, wheelchair lift and ramp, and AC/DC charging systems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Travel is expected for this position: 50%-75% of the time.

High school diploma, or general education degree (GED).

Full‑time.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

8‑hour shift from 7:30 am – 3:30 pm, Monday – Friday. Overtime possible.

Dallas or Austin, Texas. This position will travel to several sites in Texas.

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.