Field Service Technician - Dallas, TX

Field Service Technician

General Description
The Field Service Technician is responsible for handling all tasks within their assigned area to repair, maintain, and install security systems. This includes but is not limited to access control, video security, intrusion, alarm, infant protection, and intercom systems.

• Responds to all service calls within assigned area within guaranteed response times with objective of restoring system(s) to full functionality.
• Properly installs systems according to Tech Systems Installation Standards.
• Possesses ability to read and interpret blueprints and schematics.
• Ensures all tasks are handled properly in accordance with Tech Systems’ policies and procedures.
• Identifies manufacturer revisions, upgrades, and installs independently.
• Communicates with Customer Service Representative regarding status, progress, and resolution of all assigned tasks; updates tickets in service and project tracking system.
• Must accurately account for company inventory and resources in possession.
• Performs system preventive maintenance inspections according to policy and procedures.
• Assists with other technical support issues as needed.
• Attends to other matters and duties necessitated and assigned by Regional Manager or executive staff of Tech Systems.

• Education
  :
  High School Diploma or equivalent.
• Experience
  :
  At least two (2) years prior work experience in commercial security systems installation or service; networking skills and 1-year experience programming access and video systems.
• Knowledge, Skills & Competency
  :
  • Possess minimum factory and/or internal security system certifications to work independently.
  • Basic computer skills, including working knowledge of Microsoft products (MS Word, Excel, Outlook), Smartsheet, and IT skillset with understanding of best practices for IP systems.
  • Excellent customer service skills, sense of urgency when attending to customer needs.
  • Strong ability to manage multiple projects simultaneously.
  • Strong critical thinking and problem resolution skills.
  • Detail-oriented with excellent organizational skills.
  • Can work accurately, efficiently, and independently; proficiency in all systems installed in service area.
  • Observance of all safety regulations, rules, and ability to work safely.
  • Excellent communication skills, both verbal and written.
  • Strong time management skills and ability to meet deadlines.
  • Strong interpersonal skills; ability to manage and interact with staff, vendors, and customers; ability to work with and build teams.
• Driver’s License
  :
  Valid driver’s license with clean driving record acceptable to Tech Systems’ automobile insurance carrier.

Job duties are performed at client sites and require regular physical activity, including walking, standing, sitting, climbing, stooping, and lifting objects weighing up to 50 pounds, occasionally more than 50 pounds, using hands to manipulate, install, or disassemble equipment. Duties may involve exposure to hazards such as electricity and electrical wiring. The job requires driving and travel.