Public Service Officer

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Position Type

Position Summary

The Public Service Officer (PSO) position provides a safe and secure environment for all employees and visitors at assigned location(s) so faculty can focus on teaching and students can concentrate on learning. Provides general assistance (gives directions, answers questions, provides information, etc.) to faculty, staff, students and visitors and projects a positive image of Dallas College by maintaining a pleasant and professional demeanor.

Contributes to the overall safety and security of students, employees, visitors, and Dallas College property by maintaining a uniformed presence. Requests assistance from Dallas College police officers for law enforcement matters, or off-campus police, fire, and EMS personnel as needed. Assists Dallas College Police Officers as directed within the scope of responsibility.

Required Knowledge,

Skills and Abilities

• Knowledge of public security codes, policies, and regulations.

• Ability to react calmly and effectively in emergency situations.

• Able to perform security and safety checks of college grounds and facilities to ensure a safe and healthy environment.

• Able to identify safety hazards and assists students, faculty, staff to hazardous material incidences.

• Skill in detecting problems and report information to appropriate personnel.

• Able to responds to fire and medical emergencies and provides crises intervention in conflict or emergency situations. Evaluates circumstances, coordinates outside responses, and secures hazardous area.

• Able to provide customer service, information and assistance to students, staff, faculty and the general public.

• May be required to broadcast emergency messages using appropriate notification systems.

• Ability to provide excellent verbal and written communications.

• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.

Physical Requirements

Working conditions include but are not limited to:

• Indoor assignments typically require PSOs to patrol the campus facilities on foot. Occasionally a PSO assumes a fixed post assignment. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time.

• A motorized patrol vehicle typically performs outside patrol assignments. PSOs will periodically experience exposure to inclement weather conditions for lengthy periods of time.

• Because of the nature and scope of this position, work does involve a degree of hazard.

Minimum Qualifications

• 18 years of age.

• Graduation from high school, vocational school or equivalent or passed a GED test.

• Valid Texas driver's license with a satisfactory driving record that meets or exceeds Dallas College policy and standards to operate a Dallas College vehicle.

• No previous security experience is required.

• Good physical condition, capable of walking and/or standing for long periods of time without the aid of canes, crutches, or similar tools.

• Eyesight and hearing of sufficient acuity to accomplish the job duties.

• Operate a handheld radio.

• Flexibility to workdays, evenings, or nights; overtime may be required.

• Criminal record clear of felony convictions and personal history must be above reproach, and stable employment record.

• Official transcripts will be required.

• Bilingual or multilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Provide directions to locate buildings, offices, and clinics and other general helpful information to visitors.

• Stand for long periods of time at a stationary post or while directing traffic.

• Patrol buildings, grounds, parking lots, garages, and stairways on foot or by vehicle, checking for fires, water leaks, and general building security; report safety hazards and physical security deficiencies verbally and in writing.

• Monitors hallways with attention to classroom activity ensuring a comfortable and safe academic environment.

• Ensure all personnel entering the complex or…