Business Development Representative

Overview

Cross Country Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

Job Title: Business Development Representative
Department: Business Development
Job Status: Exempt

Salary Range: $60,000-$75,000 + Incentive (Depending on skills and knowledge) + uncapped commissions
Location: Dallas, TX (Remote) - Must be located in or near Dallas

Reports To: Regional Sales Director
Direct Reports: No

Join our team as a Business Development Representative, where you ll build and manage a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation. This is a consultative, relationship-focused sales role where you ll qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You ll work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.

Success requires strong organization, persistence, and relationship-building skills, along with the ability to quickly learn our network and service offerings. The ideal candidate thrives in a structured environment, follows established processes, and manages multiple relationships effectively. They are resilient, enjoy helping customers solve problems, and adapt quickly to new technology. Motivated to build a long-term career with growth opportunities, they value integrity and doing what  right for both customers and the company.

No logistics experience is required, as comprehensive training is provided.

• Qualify 5+ inbound leads per week using structured discovery process (1 week qualification period)
• Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements
• Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors
• Manage 3-week conversion period with systematic follow-up and proactive customer engagement
• Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support
• Maintain 50+ retained customer relationships with consistent touchpoints and value-added service
• Use CRM daily to track all activities, opportunities, and customer interactions accurately
• Follow established sales process and complete assigned tasks within company systems
• Coordinate with operations, customer service, and claims teams to resolve issues
• Target: $750k annual revenue growth (8-10 new $50k+ customers per year)

• Pipeline:
  Minimum 4 qualified opportunities at all times
• Activity: 5 new leads qualified per week
• Conversion: 8-10 new customers per year ($50k+ annual revenue each)
• Retention: 99%+ customer retention rate
• Revenue Growth: $750k annual incremental revenue
• CRM Compliance: 100% opportunity and activity tracking

• No prior logistics or LTL experience required - we provide comprehensive training
• B2B sales experience preferred but not required
• Comfortable with technology: CRM systems, mobile applications, Microsoft Office
• Strong organizational skills and ability to work within structured processes
• Self-motivated with ability to work independently
• Valid driver s license and reliable transportation

• Year 1 total compensation potential: $75-90k
• Top performers earn $100k+
• Comprehensive paid training on LTL industry and our network
• Clear promotion path:
  Outside Sales → Senior Outside Sales (1+ years) → National Sales (2+ years)
• Mileage Reimbursement
• Laptop, mobile phone, CRM and sales tools

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time
• 401k retirement plan