Senior Living Sales Specialist

Overview

About Sonida Senior Living:
Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 96 communities that are home to nearly 12,000 residents across 20 states, providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them like family.

The Sales Specialist will report to the Regional Director of Sales and will work closely with key leadership partners at our communities. The Sales Specialist will facilitate the primary sales activities temporarily in communities that do not have a permanent on-site Sales Director and mentor underperforming Sales Directors to help drive revenue across North America and increase overall market penetration. The successful candidate will collaborate with corporate and local teams in developing new relationships, pricing strategies, and sales campaigns.

• Collaborate with facility-based team to maximize revenue and meet both short and long-term corporate objectives for identified communities.
• Establish and maintain community presence by traveling to and working from the community as identified by strategic necessity. Interim assignments may vary in duration and can range from several weeks to six months.
• Develop pricing strategies and sales campaigns with community leadership, corporate operations and corporate sales teams.
• Increase overall occupancy rates and revenue within communities.
• Ensure the sales activities are implemented in a proactive, not reactive, environment.
• Establish and enforce key sales targets for lead development, lead conversion to tours, tour conversion to deposits and move-ins, and overall occupancy by community.
• Work with marketing professionals to maximize presence on electronic platforms and utilize electronic media to modernize the sales approach and grow revenue.
• Meet with prospective Residents and their families to conduct discovery and uncover individual needs in seeking senior living placement. Some visits may include home visits or on-site meetings. The purpose is to offer helpful, smart solutions by asking insightful questions and demonstrating active listening.
• Provide the sales activities and results necessary to achieve and exceed the Community’s sales and move-in goals while overseeing adherence to the Sales Expectations and Metrics, in tandem with the RSD.
• All marketing and sales discussions must be presented truthfully and reflect the services the Community provides to the Resident. Promote and embody the Company’s mission statement.
• Review and oversee implementation of the community-specific quarterly action plans and competitive analyses, weekly/monthly secret shop results, sales reports and community compliance with SSL Signature Programs. Communicate with the Regional team about needed improvements.

• A minimum of three to five years of sales experience with a track record of consistently meeting or exceeding sales performance goals.
• High school diploma required. College credits or degree preferred or satisfy state experience requirements.

• This position will require between 75% - 100% travel. The incumbent may work 10 consecutive days followed by four consecutive days off on a regular basis and can expect to spend 75% onsite.
• Familiarity with PC-based software applications for capturing sales data and word processing is required. Additional experience with: presentation software (e.g., PowerPoint), spreadsheet software, email and Internet functions is a plus.
• Must have full understanding and show competency in Yardi CRM.
• Meet continuing education requirements and certifications on job classification and position, including state requirements.
• Availability to work evenings, weekends, and holidays as necessary.
• Ability to communicate and work with all levels of the Company while following reporting paths.
• Ability to recognize and communicate problems appropriately.
• Ability to relate to the public, residents, families, staff and other professionals appropriately.
• Ability to teach/train others effectively.
• Ability to travel to and work from individual communities as identified by strategic necessity.
• Ability to work flexible hours to meet job requirements.

• This position will require between 75% - 100% travel. The incumbent will work 10 consecutive days followed by four consecutive days off on a regular basis and can expect to spend 75% onsite.
• Ability to transfer residents or provide aid as necessary.
• Ability to lift up to 50 pounds occasionally; 35 pounds regularly.
• Routinely requires pushing, pulling, bending, walking, reaching and stooping.