Client Solutions Specialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We at Alphagraphics are seeking a motivated and results-driven Customer Service Specialist to join our growing team. In this role, you will be responsible for following up on qualifying leads, and closing sales primarily through phone, email, and virtual meetings. The ideal candidate is confident, organized, and thrives in a fast-paced environment. If you have worked in the printing and signage industry, that is a plus but not a requirement.

• Generate estimates and follow up all inbound inquiries
• Present products or services to prospective customers and understand their needs
• Build and maintain strong relationships with clients
• Manage the inbound sales inquiry pipeline using CRM software
• Collaborate with production and account management teams
• Maintain accurate records of customer interactions and sales activities

• Account Management experience is preferred but not required
• Possesses a solid knowledge of MIS systems and order entry processes
• Handle all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and career development opportunities