Sell Agent-Customer Experience

Driveway

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.

We’re big on innovation, big on people, and always driving forward. Come ride with us!

The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.

Pay Range: $40,000-$60,000 plus incentive

Hours:

Open Availability

Location:

Dallas, TX

• Driveway website concierge/brand promise expert:
  • Customer Concierge:
    • Answers questions and helps move the digital transaction process forward
    • Coordinates virtual inspection using our inspection application
    • Coordinates pick-up of purchased vehicle from customer’s home.
  • Communicate effectively with customers through chat, phone, and CRM/email
  • Maintain activity log
• Other duties as assigned

• Competitive pay
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

• Strong attention to detail
• Excellent communication skills
• Time management
• Active listening skills
  
  Critical thinking

• Does the right thing, takes action and adapts to change.
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

* Reasonable accommodations may be made to enable individuals to perform the essential functions.