Key Account Manager Dallas

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Abbott Rapid and Molecular Diagnostics (RMDx) – Infectious Disease () is seeking a highly motivated, technically proficient Key Account Manager with strong business acumen and selling skills to oversee and grow our presence in Dallas, TX
. This is more than a sales position, it is a chance to make a real impact in healthcare by delivering cutting edge diagnostic solutions where they matter most. This role is ideal for professionals with a solid background in clinical diagnostics and a deep understanding of hospital networks, including Laboratory, ED, Clinic, Physician Office Lab and Urgent Care settings.

As a Key Account Manager, you will be instrumental in accelerating growth, expanding market share, and driving revenue across key accounts. You will be at the forefront of innovation, helping healthcare providers make faster, smarter decisions that improve patient outcomes. Leveraging your technical expertise and consultative selling skills, you’ll influence purchasing decisions and deliver tailored diagnostic solutions. You will serve as the primary contact for account management, focused on improving profitability, increasing customer loyalty, and securing contract renewals and new business.

You will be responsible for an annual target and goal achievement within the following product lines: ™ PLATFORM (Influenza, Covid-19, RSV, Strep

A), Binax

NOW™ COVID-19/Flu A&B Combo, DETERMINE HIV-1/2™, Binax

NOW™ Streptococcus pneumoniae & Legionella, Binax

NOW® Malaria, Clearview™ hCG, Clearview™ PBP2a SA.

Customer Relationship & Retention

• Act as a strategic partner to established customers by providing consistent and insightful guidance tailored to their needs
• Build and maintain strong relationships through proactive collaboration and understanding of customer objectives
• Conduct regular customer business reviews and proactively resolve issues to enhance satisfaction
• Gathers insight from multiple sources to understand stakeholder priorities and challenges
• Collaborate with Sales Development Manager , Health System Executive, Distribution Field Managers, and Regional Business Analyst to secure early renewals and mitigate competitive threats
• You will be the trusted advisor customers turn to, building loyalty through expertise, empathy and results

Account Management & Growth

• Develop and execute strategic account plans focused on value expansion and profitability
• Identify and implement operational improvements to drive customer success
• Use sales metrics and standardized tools to document the sales process and influence purchasing decisions
• Build and maintain strong competitive product knowledge
• Ownership of sales funnel (SFDC) and account analysis (Power
  
  BI) to ensure clear roadmap for growth and sustainment
• Must exhibit strong analytical skills and use of Microsoft Platform for account analysis and internal communication and planning
• Responsible for contract negotiation, pricing, proposal, bid preparation, customer service and follow up
• Assist in implementation of new customers and develop plan for retention
• Optimize reagent utilization and expand product adoption
• Forecasts future needs based on market, regulatory, or environmental trends
• Plan, coordinate and manage the sales performance of third-party distributor sales force(s) in the assigned territory. Train and develop these sales force(s) to establish and maintain the ability to effectively represent Abbott’s products in the marketplace
• Support…