Enrollment and Student Service Coordinator

Enrollment and Student Service Coordinator

As an Enrollment Representative, you will manage high-volume outreach and support prospective students through the admissions funnel. You are responsible for achieving 80 meaningful calls per day and securing at least 3 enrollments per month
, delivering exceptional service and maintaining accurate records.

Key Responsibilities

• Conduct high-volume outbound calls and respond promptly to inbound leads
• Educate prospects on program offerings, admissions requirements, and financial aid
• Assist applicants with the submission of documentation, and follow up on missing or incomplete materials
• Schedule appointments (virtual or in‑person), lead campus tours, and qualify applicant eligibility
• Collaborate closely with enrollment and financial services teams to facilitate seamless enrollment processing
• Document all call outcomes and next steps in CRM, ensuring data integrity and lead tracking
• Meet performance targets:
  80 calls per day
  , 3 enrollments per month

Qualifications & Skills

• Prior experience in admissions, inside sales, or customer-focused outreach preferred
• High level of verbal communication—comfortable handling high call volumes
• Strong organizational skills and ability to prioritize follow-up tasks
• Proficiency working with CRM systems and record‑keeping best practices
• Motivated by targets, self-driven, and results-oriented
• Ability to collaborate across teams and maintain a professional, supportive tone

Performance Expectations

• Maintain a minimum of 80 meaningful calls per business day
• Secure at least 3 enrollments per calendar month per representative
• Monitor conversion rates within CRM, aiming to continually improve outreach effectiveness

Work Environment

• Monday–Friday, 9am-5pm; hybrid schedule and occasional in-person events.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship and without presenting a direct threat to the safety to the applicant or others.