Experienced B2c Inside Sales Closer

About the Role

This is not an intake or customer service role. This is a performance-based inside sales position for an experienced consultative closer who knows how to lead people through emotionally charged decisions and confidently ask for the commitment when it matters. You will be the first decision leader prospective clients encounter. Individuals come to us overwhelmed, uncertain, and often avoiding action. Your responsibility is to help them clearly understand their situation, recognize the cost of waiting, and guide them to a decision that serves their best interest.

This role requires comfort with urgency, accountability for results, and the ability to balance empathy with authority. If you avoid asking for the decision, or believe empathy means passivity, this position will not be a fit.

• Leading in-depth consultations (primarily in person; Zoom or phone when necessary)
• Navigating emotionally charged conversations with empathy and control
• Asking for the decision and closing retainers in real time
• Selling value, outcomes, and peace of mind—not just price
• Consistently converting qualified leads into retained clients with paid retainers
• Owning personal performance metrics including conversion rates and revenue
• Managing and updating the CRM daily with precision and discipline
• Transitioning new clients smoothly to the legal team after retention
• Maintaining relationships that generate referrals and long-term trust
• Participating in ongoing testing and refinement of scripts, workflows, and client experience systems

• Avoid direct conversations about money or decisions
• Rely on being “nice” instead of being effective
• Prefer follow-up over closure
• Are uncomfortable with performance-based accountability

• Believe sales is something you do for someone, not to them
• Are comfortable creating urgency without manipulation
• Take responsibility for outcomes, not just conversations
• Thrive in high‑stakes, consultative sales environments

• Demonstrated success in consultative B2C sales, including responsibility for closing deals and being measured on conversion rates, revenue, or quota attainment
• Comfortable discussing past sales metrics, including close rate, average deal size, or monthly revenue production
• Legal industry experience is a plus, not required
• Strong communication, listening, and problem‑solving skills
• Comfort with flexible scheduling, including some evenings/weekends
• High level of organization, coachability, and accountability
• Proficiency with CRM systems, Zoom, and Mac‑based tools

Base salary plus performance-based compensation. On‑target earnings of $150,000+ for sales professionals who meet performance expectations.