Front Desk Services

Role Overview

The Front Desk team at Voss Salon is more than a traditional role – it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings.

This role is ideal for someone who thrives in a high‑energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our team members don't just check guests in – they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships.

At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you're proactive, growth‑minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.

• Welcome guests with warmth and professionalism, creating a confident first impression.
• Guide guests through check‑in and checkout while maintaining a calm, luxury environment.
• Build genuine connections through conversation, personalization, and thoughtful service.

• Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add‑on treatments during checkout.
• Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
• Proactively encourage pre‑booking and assist guests in securing their next visit.
• Follow up with guests who choose to "book later" to help maintain strong retention.

• Manage appointment scheduling using salon software while optimizing stylist availability.
• Monitor stylist availability and help fill openings through proactive outreach.
• Assist in minimizing cancellations and maintaining strong booking flow.
• Maintain an organized, professional front desk and retail area.
• Salon upkeep, merchandising, and inventory presentation.
• Use salon software efficiently for booking, payments, and guest notes.

• Work closely with stylists and leadership to deliver a seamless luxury guest experience.
• Communicate clearly about guest needs, opportunities, and service flow.
• Contribute to a positive team culture focused on growth, accountability, and support.

• Guests feel cared for, confident, and excited about their next visit.
• Retail, pre‑booking, and add‑on opportunities are naturally supported – never forced.
• The front desk operates as a proactive partner to stylists, not just an administrative position.

• Friendly, confident, and professional communication style.
• Strong interest in hospitality, beauty, or luxury service environments.
• Comfortable making recommendations and guiding guest conversations.
• Ability to multitask and stay organized in a fast‑paced setting.
• Previous customer service experience required; salon or retail experience preferred.
• Cosmetology students are encouraged to apply.

• Hourly pay starting at $17/hr.
• This position includes a performance‑based bonus structure tied to individual initiative and revenue‑driving behaviors such as retail support, pre‑booking follow‑up, and guest engagement. Team members who take ownership of their role have strong earning potential while helping elevate the salon's success.
• Access to ongoing education and leadership development.
• Growth‑minded environment focused on professional advancement.

• Wednesday, Thursday, Friday 3:00 PM – 9:00 PM and Saturday 1:00 PM – 7:00 PM

• In‑person role within a luxury salon setting.
• Must be able to stand for extended periods and lift up to 25 lbs.
• Reasonable accommodations may be made.

• Insurance eligibility after 3 months for full‑time employees.
• 401(k) eligibility after 1 year for full‑time employees.
• Continued education opportunities to stay current with industry trends.

• Applicants must be authorized to work in the United States.