GM​/HBC Manager

Job Description

Duties and Responsibilities
Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with strong emphasis on fast and friendly service.
• Assist customers by making product suggestions and providing helpful recommendations.
• Engage in suggestive selling and other sales techniques through phone interactions, in‑store announcements, and direct customer engagement.
• Answer incoming calls promptly, respond appropriately, resolve customer complaints, and notify the Store Director when needed.

Store & Department Operations

• Serve as the leader responsible for total store operations in the absence of the Store Director (see Store Director job description).
• Plan daily GM operations and monitor production processes following company procedures and profitability expectations.
• Build GM/HBC displays, rotate stock, and remove outdated or spoiled products.
• Maintain cleanliness and organization of the work area and department.
• Implement effective promotional and seasonal displays.
• Ensure all merchandise is properly priced, displayed, stocked, rotated, and meets department standards.
• Maintain full compliance with all department requirements, policies, and procedures.

People Leadership & Training

• Monitor employee productivity and evaluate overall performance.
• Create and maintain schedules to ensure adequate staffing and service levels.
• Maintain knowledge of all department roles, including opening and closing procedures.
• Supervise, train, and assign duties to department employees.
• Train employees on store policies, sales practices, record‑keeping, and operational standards.
• Identify and develop high‑potential employees for advancement.
• Maintain working knowledge of policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.
• Enforce proper code‑date rotation for all GM/HBC products.
• Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions.

Inventory, Ordering & Merchandising

• Prepare sales and inventory reports; participate in physical inventory every six months.
• Maintain adequate product quantity, quality, and freshness while adhering to division inventory standards.
• Order general merchandise products following Division directives.
• Oversee reclamation processes and maintain organized and in‑stock conditions across all GM/HBC and Drug Department areas.
• Control shrink, costs, and maintain optimal inventory levels.

Receiving & Stocking

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product.
• Follow temperature and storage guidelines, proper packaging techniques, and all compliance requirements.
• Process administrative paperwork and maintain accurate department records.

Safety, Compliance & Equipment

• Accurately complete, maintain, and monitor daily logs, sales, labor tracking, and other required documentation.
• Ensure proper product temperature levels are maintained and comply with all labeling laws, federal/state regulations, company policies, and code‑date standards.
• Ensure safety, cleanliness, sanitation, and code‑date compliance of work areas, coolers, equipment, and displays.
• Implement emergency procedures during equipment or software malfunctions.
• Operate computer software and electronic ordering devices.
• Use related equipment such as pallet jacks, hand trucks, scissors, knives, and safety cutters.
• Comply with and enforce company grooming standards and dress codes.
• Perform all duties safely, accurately, honestly, and with integrity.

Additional Responsibilities

• Attend and participate in sales meetings.
• Communicate department performance, sales goals, and sales opportunities to employees.
• Perform other necessary and required duties as assigned.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug…