Retail Supervisor

Contract type: Full Time

ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.

The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.

• Be a brand representative at all times.
• Be a leader to the team and represent the management team.
• Prioritise and delegate daily tasks to promote smooth running.
• Be acutely aware of surroundings to support safety of employees and customers.
• Be responsible for managing employee absence when required.
• Be confident in supporting staff wellbeing and knowing where to signpost.
• Train others in how to provide the best experience through speed and accuracy.
• Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
• Expert in product availability instore and online.
• Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
• Build organic, loyal and long-lasting relationships with customers.
• Carryout personal styling sessions with confidence.
• Display exceptional confidence with styling, outfit building and recommendations.
• Influence others with your knowledge.
• Offer solutions to customer complaints or escalates if necessary to the management team.
• Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
• Ensure a professional tone is used when using company email addresses.
• Open and close the store.
• Be an expert in till functions and able to train others.
• Embrace change and support the roll out of new systems.
• Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
• Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
• Delegate effectively to ensure replenishment of stock.
• Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
• Be responsible for own H&S and ensuring H&S processes are followed in store.
• Follow company procedures to report any maintenance issues in store promptly.

• Experience in people management in a high volume, fast paced environment (2 years preferred)
• Commercial understanding of modern luxury
• Confident in Visual Merchandising
• Coach, detail oriented and enthusiastic
• Able to provide examples of exceptional results in Retail
• An enthusiasm for store management and Brand leadership
• Able to provide examples of leading by example, developing others and contributing to the success of the company

• Competitive salary and incentive schemes
• Competitive medical, dental and vision plan options.
• Generous paid time off policies: vacation, holiday, sick and volunteer days
• A day off to celebrate your birthday
• Life insurance, Short Term Disability, Long Term Disability, Employee Assistance Program
• Enhance parental leave package after 2 years of service
• A new uniform allowance for each new…