Sales Advisor - Galleria at Dallas

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and the Omni experience where available, supporting direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with the store management team

• Keep up-to-date with fashion trends, styles, brands, products, competitors and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

• Share service, fashion and store operations knowledge with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn and develop
• Participate in onboarding, introductions and trainings relevant for your role and future development

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation and merchandise displays according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store Omni Services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Assist with opening and closing the store
• Follow all health and safety guidelines and legal requirements applicable to the role

• As a Sales Advisor, you should be passionate about fashion and what we create in-store
• Motivated by giving customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic, collaborative environment applicable to the role
• Experience in customer service in fashion, retail or other service-related industries

• Value diversity and an inclusive, values-driven culture
• Access to Colleague Resource Groups for community and networking
• Opportunity to be yourself at work
• Access to a global talent community for career growth
• Comprehensive benefits including health insurance, wellness and family support programs, retirement plan matching, paid leave and time off, plus a community day
• Employee discount at H&M, Other Stories, and COS

• Job Status:
  Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation:
  Sales Associate pay rate $15.00 per hour
• This posting highlights the most critical responsibilities; there may be additional duties at the company's discretion