Sales Advisor - Galleria at Dallas

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products, and offering support and guidance. You will use your fashion and product knowledge to give customers all the information they need for a great experience, work on garment refill & care, presentation, and help keep a clean and tidy sales floor and back‑of‑house.

You will collaborate closely with your store team to deliver an outstanding customer experience.

• Provide excellent customer service: welcome and guide customers through the store and OMNI experience, and support them with direct service.
• Engage and converse with customers to deliver outstanding service.
• Guide customers across fashion trends, stories, and products in all store areas.
• Effectively promote and sell our products.
• Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Share product and fashion knowledge with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in all store areas.
• Give and receive feedback to learn, develop, and support each other.
• Participate in onboarding, introduction processes, trainings, and courses relevant to your role and future development.
• Complete the full garment cycle: unpacking, refill, steaming, and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back‑of‑house, including stockrooms.
• Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories per visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Follow best practice for in‑store OMNI services and tech tools (In‑store Care App, Click & Collect, Smart Store, etc.).
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

• Passion for fashion and everything we create in‑store.
• Motivated by delivering a great customer experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Previous sales experience in a dynamic, collaborative retail or service environment.
• Experience providing customer service in fashion, retail, or other service‑related industries.

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Guided by seven unique values that have driven success for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• An inclusive company that encourages authenticity.
• Access to a global talent community with limitless career growth.
• A comprehensive benefits package: health insurance, wellness and family support programs, company‑match retirement plan, paid leave, community day, and more.
• Employee discount at H&M, Other Stories, and COS.

Hourly, Non‑Exempt. Compensation:
Sales Associate Pay Rate $15.00 per hour (range may vary by location and qualifications).

EEOC Code: SLS

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at  and use Ask a Question.

H&M is a fashion brand offering the latest styles and inspiration across multiple brands. Learn more about H&M here.

We use an online assessment tool called Maki for skills‑based selection of sales advisor positions. Participation is optional and will not affect consideration for the role.

All information collected during the assessment is used only to evaluate suitability for the role and will not be sold or used to train AI models. We retain this information for 3 years in your applicant file per our Applicant Privacy Notice.