Director, Ecommerce Marketplace and Operations

Overview

Director, Ecommerce Marketplace and Operations

We are looking for an experienced Director, Ecommerce Marketplace and Operations to join our growing Digital team. This leader will be responsible for launching and growing JCPenney’s online marketplace business, running our established drop ship business, and driving site profitability through key operational initiatives like our on-site monetization efforts.

• Create and drive the Marketplace strategy and roadmap with senior leaders across digital, merchandising, tech and other cross-functional organizations
• Work cross-functionally to build out key processes to ensure Marketplace can scale, while delivering the experience that customers expect from us
• Be the Marketplace ambassador for JCPenney and hire and build out a high‑performing team that can grow the business while catering to our sellers and customers
• Create and drive the roadmap to deliver operational excellence and profitability for the ecommerce business. Monitor KPIs for post‑purchase customer experience to drive a strong customer experience and efficiency in the system
• Work across merchandising, digital and marketing teams to continue to grow and optimize our drop ship business and to drive our on‑site monetization efforts

• Demonstrated ability to start‑up and/or scale a new business within a large organization, with marketplace experience a plus
• Demonstrated ability to build and lead a high‑performing team
• Demonstrated ability to foster global, cross‑functional team working relationships and mature competencies within the team.
• Demonstrated ability to identify root cause of problems and balance tactical quick wins with building to long‑term capability in the right place.
• Demonstrated ability to work with senior level business leaders to identify solutions to drive the business forward with urgency.
• Demonstrated ability to assess the issues of a broad functional area, identify focus areas, prioritize improvements, and keep the team focused on making progress in a very fast‑paced and dynamic environment.
• Demonstrated ability and willingness to “roll‑up” sleeves when needed and respond with urgency to issues impacting sales or business operations.
• Demonstrated ability to leverage data and insights to assess opportunities and prioritize actions

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. For more opportunities to join our team please visit our careers page.

USD $ - USD $ /Yr.