Sales Associate - Dallas

Sales Associate - Dallas role at Cartier

At Richemont Americas, we aspire to reflect the ever‑changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

As an Ambassador of the Maison, you will achieve and exceed sales targets, proactively develop your client portfolio, and ensure a unique client experience throughout all touch points. You will also actively participate in the daily operations of the boutique.

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of Customer Service before, during, and after sales.
• Handle after‑sales client needs when a Cartier after‑sales dedicated area/staff is not available.
• Adapt your approach according to the client’s needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after‑sales clients in accordance with Maison values, acting as a referent and providing recommendations that will deliver an exceptional client experience.
• Remain current on industry news and competitor developments.
• Cultivate new and existing client relationships through exceptional service and Maison‑specific CRM initiatives, partnering with management to develop a plan for clients and prospects.
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing available tools.
• Appropriately resolve client issues/concerns and, if necessary, escale them to management.
• Partner with management to develop a plan to support, and participate in, in‑store and off‑site events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique.
• Assist with the daily set‑up and breakdown of the boutique, and communicate any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back‑stock.
• Actively participate in daily and annual inventories and cycle counts to prepare for successful audits.
• Assist with special projects as needed (e.g., price changes, supporting back‑office responsibilities, etc.).

• Education: College degree preferred.
• Experience: 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
• Technical
  
  Skills:
  
  Ability to work in a fast‑paced retail store environment; computer and internet savvy; MS Office experience required; SAP knowledge preferred.
• Personal Skills / Abilities: Additional language skills are a plus; excellent interpersonal and communication skills; strong understanding of Customer Service needs and priorities; strong attention to detail and multitasking ability; genuine Maison Ambassador; uphold Cartier image with professional demeanor; self‑starter with team‑player approach; must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Richemont offers a generous compensation and benefits package for eligible employees. Employees benefit from medical, dental, vision, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and employee assistance programs. Volunteering support with days off is encouraged.

Only candidates selected for further consideration will be contacted.