Shift Lead Job Dallas area,Texas USA,Retail

Goodwill Industries of Dallas, Inc.

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs: the Donated Goods Program, which provides direct employment through recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse, and the Workforce Development Program, which assists clients with assessments, education, job readiness training, coaching and career placement.

Goodwill’s unique approach includes a fair chance and opportunity, a person‑centered, holistic approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program provides employment by offering work through the recycling and reselling of material donations in stores throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions.

SUMMARY

Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non‑exempt leadership role. The primary responsibilities of the Keyholder are to ensure world‑class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder’s goal is to ensure the efficient and cost‑effective operation of the Goodwill Dallas retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations to maximize profitability and increase training opportunities.

ESSENTIAL

FUNCTIONS / DUTIES

Ensures 100% world‑class customer service.

Opens and closes as required, including assigning POS drawers, providing change for cashiers, documenting team member absence, and assigning duties as applicable.

Handling and processing of incoming donation flow in and out.

Ensures loss prevention and risk management policies and procedures.

Ensures a neat, clean, organized, and safe facility.

Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.

Keeps abreast of merchandise knowledge, industry trends and competitive pricing.

Ensures statistical counts (i.e., donor counts, apparel hang, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill Dallas policies and procedures as required.

Performs assigned duties within the framework of our Guiding Principles and Core Values.

May be asked to participate in activities outside of Goodwill Dallas.

Attends in‑service and related training as assigned by the Team Leader.

Performs other duties as assigned by the Team Leader.

ADDITIONAL FUNCTION / DUTY

Perform other duties as assigned by the Assistant Team Leader.

QUALIFICATIONS / COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

Experience in a business setting preferred.

G.E.D or high school diploma preferred.

Basic computer skills.

Ability to read, write, speak and understand the English language.

Education and/or

Experience:

High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability: Level 3:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer

Skills:

To perform this job successfully,…


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