Client Advisor - NorthPark; Dallas, TX

Full-time Client Advisor - North Park (Dallas, TX) at TAG Heuer

We are seeking a performance‑driven, customer‑centric sales professional to join our North Park boutique in Dallas, TX. You will enhance boutique sales and deliver memorable experiences to our clients.

• Play a central role on the sales floor, increasing boutique sales and achieving objectives by working on your own KPIs and delivering memorable experiences.
• Support colleagues and other team members in the boutique.
• Keep omnichannel sales in mind to ensure the best client experience, considering all customer touchpoints.
• Propose new ideas to develop sales (merchandising, events, product mix).
• Act as a passionate brand ambassador inside and outside the boutique, especially at events.
• Achieve individual client‑ling objectives (number of outreaches, appointments, sales from appointments), leveraging tools provided.
• Ensure qualitative client data collection to tailor interactions and grow the business.
• Communicate the brand story and DNA, technical details to build trust and long‑lasting relationships.
• Contribute to daily processes (inventory, cash, security, store opening and closing) under boutique management.
• Leverage all tools (CEGID, Salesforce) and perform visual merchandising.
• Coordinate after‑sales operations until the return of the watch.
• Apply guidelines regarding grooming, attitudes, and visual merchandising (window animation, product presentation, catalogs).
• Contribute to a positive, inclusive and supportive work environment.
• Maintain the store and ensure compliance with internal control policies.

• Knowledge of luxury retail environment (minimum 2 years experience).
• Knowledge/passion for watches, new lifestyle trends, new technologies and sports.
• Fluent in English and local language; a third language is a plus.
• Sales skills: client discovery, product presentation, storytelling, upselling, objection handling, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales volume and value, ASP, mix of sales.
• Knowledge of client and client‑ling KPIs.
• Knowledge of digital tools.
• Knowledge of/interest in brand DNA, history & collections.
• Knowledge of front and back tools.
• Knowledge of brand retail procedures.

• Client‑centric mindset focused on recruiting new clients and growing the active client base and nurturing long‑term relationships.
• Open‑minded with excellent interpersonal and communication skills.
• Energetic, self‑motivated, action‑oriented and results‑oriented.
• Self‑starter, able to work effectively in a fast‑paced and dynamic environment.
• Adaptable to changes, flexible, bringing up new ideas and solutions.
• Team spirit, high integrity and transparency.
• Ability to represent the Maison inside and outside the store; great presentation skills.
• Digitally savvy, fast learner, rigorous.

Employee benefits include medical insurance, bonus/commission structure, paid time off, retail holiday pay, 401(k) with automatic employee contribution, employee assistance programs and more.

Equal Employment Opportunity Our company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

Entry level

Full‑time

Consulting, Information Technology, and Sales

Retail Luxury Goods and Jewelry