Resident Manager

Position Summary

The Resident Manager plays a key role in supporting daily property operations and ensuring a positive living experience for residents within a multifamily community. This position provides administrative, accounting, and customer service support to the property management team. The Resident Manager assists with resident relations, financial transactions, record keeping, and community engagement to enhance satisfaction and retention.

Property Name
:
Multiple locations

Property Size
: 560 Units

• Serve as the first point of contact for residents, handling inquiries, concerns, and service requests promptly and professionally.
• Promote a welcoming and inclusive community environment through positive resident interactions.
• Coordinate resident move-ins and move-outs, ensuring smooth transitions and accurate documentation.
• Respond to resident complaints or issues and elevate to the General Manager when necessary.
• Maintain strong resident retention by proactively addressing resident needs and satisfaction.
• Maintain resident files, lease documents, and other required documents in accordance with company policies and housing regulations.
• Support leasing activities by assisting with tours, processing applications, and preparing lease agreements.
• Assist with required monthly reporting.
• Assist with collecting, recording, and processing rent payments, deposits, and other resident fees in a timely and accurate manner.
• Monitor accounts receivables and assist in following up on delinquent accounts.
• Prepare bank deposits and ensure financial documentation aligns with company accounting policies.
• Collaborate with maintenance and management teams to uphold property standards and resident satisfaction.
• Assist with property inspections, compliance checks, and documentations.

• High school education or equivalent. Prefer education beyond high school.
• Experience with Tax Credit / Section 8 / LIHTC highly preferred.
• 2-4 years of experience in multifamily property management, accounting support or customer service preferred.
• Experience with One Site software preferred.
• Valid driver's license; use of personal automobile for local job‑related travel.

Seniority level
:
Entry level

Employment type
:
Full-time

Job function
:
Management and Manufacturing