Program Supervisor

600700 SWPulmonary Office
8220 Walnut Hill Ln
Suite 408
Dallas, TX 75231, USA

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

The Supervisor Clinic Operations is responsible for coordinating and supervising the day-to-day activities of assigned employees in the physician front and back office clinics, or other operational areas that assist patients, to ensure high quality, patient-centered care and compliance with established policies, procedures and standards.

• Provides direct supervision and leadership for 5 to 10 FTEs. Organizes work in an efficient and cost-effective manner, ensuring continuity of service and patient satisfaction. Work includes appointment scheduling, patient throughput, facility management, and ensuring the safety of employees and patients. Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Provides subject matter expertise for employees supervised. Sets standards for work quality and volume, monitors work output, coaches for excellence, identifies opportunities operational improvement, implements changes as needed. Serves as part of the work team, performing duties as needed, working alongside those supervised.
• Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
• Provides input in budget process to ensure resources are sufficient to service patient needs. Monitors inventory and supplies ordering what is required as needed.
• Oversees compliance, training and maintenance of applicable license and certifications.
• Collaborates with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.
• Drives revenue by maximizing patient appointments when possible, according to provider schedules.
• Prepares and distributes weekly production reports.
• Prepares the agenda reports for the monthly Pod Team Meeting. Leads/co-leads the meeting and distributes minutes afterwards.
• Ensures recall and hospital discharge reports are run and worked regularly.
• Maintains the accuracy of the timeclock system and addressing and insuring adherence to the Attendance and Punctuality Policy.
• Promotes and markets clinic to other practices’ physicians and management.
• Works with IC to coordinate communication between RMD and APPs.
• Other duties as assigned.

• Collaboration:
  
  Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Commitment:
  Demonstrates dedication to the job, project, organization, customer/clients and co-workers
• Compassion:
  Demonstrates empathy and kindness towards others; makes the effort to understand where someone else is coming from
• Customer-focus:
  Puts customer (internal and external) needs first and makes…