Street Outreach Case Manager - Christian Ministry

We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.

Our Calling is a ministry specifically focused on the unsheltered homeless community. We operate an outreach center for the homeless community near downtown Dallas. We are passionate about loving and helping the unsheltered homeless transition to better lives. We are a faith-based ministry where every job is a ministry position. Each staff member should be able to clearly share the Gospel and communicate their own testimony.

While everyone on the team wears multiple hats, our primary function is getting people off the street and helping them walk with Jesus. We want everything that we do to point to Jesus. We serve 200-400 guests daily. We are a “zero-barrier” facility that is welcoming and compassionate to all who enter.

Department: Programs
Reports to: Street Outreach Manager
Direct Reports: None
FLSA status: Full-Time, Exempt

Job Summary: We primarily serve the chronically, unsheltered homeless population. Our homeless friends, or Guests, are survivors who have experienced vast amounts of trauma. We use resources, services and relationships to create opportunities for gospel centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions.

This position, while ministry focused, is not like traditional church ministry, but deals with the “rawness” of life on the streets. Our Street Outreach Care Ministers actually crawl under bridges and hike out into the woods to find our homeless friends, bring them resources, share the Gospel, pray with them, show them love, and build trust in order to bring them to a place where they can and want to seek help getting off the streets.

Job Responsibilities:

• Engage in relational ministry with our Guests, working to establish trust by doing what we are going to do with excellence; this is critical to our work of helping our homeless Guests find pathways off the streets
• Both initiate and intentionally turn conversations to focus on Christ
• Become knowledgeable of placement solutions and utilize motivational skills to help our Guests consider and make decisions to get off the streets
• Serve Guests at times, through crisis intervention and/or emotional de-escalation
• Use active listening, coming into conversations as a humble learner, taking the time to listen carefully to our Guests rather than simply suggesting solutions to problems
• Advise and advocate for homeless Guests who are navigating social services in Dallas
• Utilize our case management technology to effectively build relationships with Guests via documenting pertinent personal and situational information
• Collaborate with Our Calling’s Placement Solutions Team by following the established referral and placement procedures to create exit plans for homeless Guests

Skills & Abilities:

Because many of our Guests have been addicts for years and/or experience various levels of mental illness and trauma, Street Outreach Care Ministers should:

• Be patient and long-suffering while showing discernment
• Show grace to those who feel defeated by their own desires and cycles of destruction or are unable to articulate more than their frustration
• Interact gently and with empathy as needed
• Be able to establish and manage boundaries, to deny requests regularly and overlook or navigate through entitlement attitudes, demonstrating self-control, and not be easily offended
• Be sensitive to cultural differences such as race, ethnicity, and neighborhoods of origin
• Be knowledge of the Bible and comfortable teaching, witnessing, discipling and encouraging others
• Have a demonstrable track record of maturity, integrity, taking personal initiative, being flexible in a busy and fast-paced environment, and as a trusted team member, have worked effectively across the ministry
• Be able to lift boxes up to 20 pounds, drive a van, walk long distances, regularly stoop…