Specialist​/Sr Specialist, Inflight Communications at American Airlines Dallas, TX

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Inflight Communications Team within the Global Engagement division.
• This role develops communication for American’s 28,000+ flight attendants and the leaders who support them, including internal operational messages and external storytelling.

As noted above, this list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks to be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations like any collective bargaining obligations.

• Develop compelling communications and strategic communications plans to inform flight attendants and other stakeholders of regulatory, operational, procedural and commercial updates, including regulatory, contractual, policies and procedures, onboard dining, entertainment and loyalty program messages.
• Partner with Labor Relations and Labor Communications on communications to flight attendants relating to contract implementation and administration.
• Present complicated information in a digestible way for a workforce constantly on the go.
• Identify and support communications channels and processes to communicate with flight attendants as well as leadership, support staff, media and the general public.
• Collaborate and coordinate with internal departments to ensure Inflight messaging is communicated strategically and cross‑departmentally, as appropriate.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with people across the airline and serving as a strategic counselor.
• Assist with crisis and media response efforts, as needed, and assume “on call” duties with regularity.
• Occasionally travel to airports and other critical operational locations to support local events and storytelling opportunities.

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3 years of relevant work experience in communications

Preferred Qualifications
- Education & Prior Job Experience

• 5 years of relevant work experience in frontline employee communications, labor communications or media relations
• Experience working in corporate communications or media relations for a large, multi‑national organization or agency
• Experience supporting a unionized workforce
• Basic aviation/airline knowledge

Skills, Licenses & Certifications

• Relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects and stakeholders at one time
• Writes and edits like a pro
• Think critically and exhibit a “no surprises” and “no stone left unturned” mentality with the ability to source information across a wide variety of resources
• Collaborates effectively with other team members, stakeholders across the company and department leadership
• Possesses strong analytical skills and quantitative ability; is solution and detail‑oriented
• Handles confidential information with professionalism and interacts with leadership with a high level of comfort and discretion
• Maintains a keen attention to detail and accuracy, even in high‑pressure situations
• Is a strong team player with ability to work successfully at all levels of the organization
• Proficient with the Microsoft 365 Suite, including Word, Excel, PowerPoint and Outlook
• Familiarity with Comply
  365 is a plus

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across…