Site Leader - Dallas, TX

Overview

The Site Leader will provide world class jobsite leadership for large, long-duration, high-profile orders of Vertiv power and/or thermal equipment. The Site Leader is the primary Vertiv Service on-site technical representative for large jobs, from construction start through start-up, site acceptance testing, and project completion. The Site Leader must establish, grow and maintain excellent rapport with customers, co-workers, sales representatives and others as appropriate.

The Site Leader works in tandem with the assigned Project Manager to drive cost controls, schedule adherence, resource management, and a positive customer experience.

At Vertiv, we design, manufacture, and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

• Vertiv is an industry leader in technology and services with a best-in-class customer service and safety culture
• Company leaders have many years of hands-on field service experience
• Tremendous focus on employee technical and leadership development
• Technical training in our Training Academy or Regional Training Center with immersive, hands-on learning
• Competitive benefits including PPE, 401k with company match, generous PTO, medical/Vision/Dental and more
• Abundant technical resources including 24/7 technical/factory support and product documentation
• Strong emphasis on work/life balance
• An employer-of-choice for veterans with technical backgrounds

• Provide jobsite construction and technical leadership for large projects
• Maintain working knowledge of critical infrastructure equipment in data centers, including Vertiv-manufactured equipment
• Lead a multi-disciplinary on-site team including Project Leaders, Installers, Technicians, Customer Engineers, and subcontractors
• Represent Vertiv at daily customer meetings and explain technical requirements for the day’s schedule
• Lead and support start-up and site testing activities for assigned projects
• Ensure sufficient manpower on-site each day to perform start-up and site testing
• Assist during start-up and site testing as necessary based on manpower and site location
• Provide daily status reports to Service Management, Project Management and the sales representative

• Stay current on Vertiv equipment start-up and commissioning processes, procedures, and tools
• Stay current on Safety Bulletins, Field Change Notices, and Service Tips

• Lead daily toolbox talks, pre-job safety walks and inspections; drive corrective/preventive actions as needed
• Adhere to and administer all site and Vertiv safety policies
• Work safely in accordance with published safety guidelines
• Wear appropriate PPE as per company guidelines
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work-related accidents or injuries within 24 hours
• Model safety leadership and lead by example with STOP WORK Authority and timely closure of corrective actions

• Adhere to Vertiv Warranty process in partnership with Project Manager
• Provide accurate and timely reporting per guidelines (Timecards, expense reports, mileage, SR/task closures, etc.)
• Support Project Manager with obtaining necessary technical data
• Maintain company property per policy (credit cards, PPE, test equipment, laptop, smartphone, etc.)

• Provide clear and adequate communication to internal and external customers
• Align daily activities with customer expectations and Vertiv activity; re-align as needed
• Maintain customer satisfaction rates per company guidelines

• Prioritize Safety, Quality, Timeliness, Cost, Productivity
• Make timely technical and commercial decisions under pressure
• Maintain productive utilization rate per guidelines
• Adhere to dress code and safety regulations
• Understand startup/escalation processes and procedures
• Lead by example in line with Vertiv Behaviors
• Communicate…