Global Knowledge Management Lead
Listed on 2026-03-14
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Management
Program / Project Manager, Operations Manager, Employee Relations, Talent Manager
About the role
The Knowledge Management Lead will be responsible for executing and leading the knowledge management strategy for the People function. The role reports to VP, People Transformation and partners strongly with the Regional People Services Leaders, Shared Services teams, Corporate Communications and People Centers of Excellence (COE).
The Knowledge Management Lead will be responsible for executing the knowledge management strategy that aligns with the People function's goals and objectives. This role will:
Oversee the maintenance and continuous improvement of the people portal content, ensuring it is user-friendly, up to date, aligned with CBRE’s writing style and guidelines and a valuable resource for employees and agents.
Collaborate across People Services and other Centers of Excellence (COEs) to build and maintain a comprehensive knowledge base that supports AI chatbots and virtual agents.
Ensure that the knowledge base is comprehensive, well-organized, and regularly updated with relevant information.
Provide training and support to agents and employees on how to effectively use the people portal and access the knowledge base and other tools.
Knowledge Management Strategy Execution:
Lead the execution of the knowledge management strategy for the People function, ensuring alignment with organizational goals.
Partner with People Transformation, Regional People Services Leaders, Shared Services teams, Corporate Communications, and People Centers of Excellence (COEs).
People Portal Content Management:
Oversee the maintenance and continuous improvement of the people portal content.
Ensure the portal is user-friendly, up to date, aligns with CBRE’s writing style and guidelines, and serves as a valuable resource for employees and agents.
Collaboration and Knowledge Base Development:
Collaborate across People Services, Corporate Communications and COEs to build and maintain a comprehensive knowledge base.
Support AI chatbots and virtual agents with relevant and organized information.
Training and Support:
Provide training and support to agents and employees on effectively using the people portal and accessing the knowledge base.
Conduct workshops and training sessions to enhance knowledge sharing and utilization.
Continuous Improvement:
Regularly update the knowledge base with relevant information. Identify ways to make the creation
and maintenance of knowledge more efficient.
Implement best practices for knowledge management and stay updated with industry trends.
Implement and execute KPIs to measure and improve knowledge content on a daily basis.
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
5+ years of experience with People (HR) Systems and Processes (Service Now HR, Knowledge Management, Employee Experience)
5+ years leading projects related to knowledge management in a global environment
Bachelor's degree or equivalent
Strong written and verbal communication skills
Focus on customer service/end-user experience
Ability to lead teams and initiatives through change and process improvement
Critical and strategic thinking for problem-solving
Ability to coordinate, prioritize, and balance multiple issues while communicating at all levels
Customer-service oriented approach to problem-solving and continuous improvement
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.
At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
At CBRE, we are committed to fostering a culture…
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