Creative Account Manager

Directs the successful creation and delivery of many complex initiatives. Oversees the process for creation of Client deliverables for both the end consumer and the Independent Beauty Consultant and assigns appropriate resources and tracks projects to completion. Manages full fiscal accountability on projects to ensure Client needs are met within budget. Develops a solid understanding of Client needs. Influences others to achieve project goals and removes barriers that impact the success of the project.

The Creative Account Manager serves as the strategic connector between internal business partners (Marketing, Brand, Product) and the in-house creative team, ensuring work is clearly scoped, prioritized, and delivered with excellence. This role owns the end-to-end management of creative initiatives, from intake through delivery, translating business objectives into actionable creative briefs, aligning timelines and resources, and keeping work moving efficiently through the agency.

The Creative Account Manager leads multiple complex projects simultaneously, managing workflows, timelines, and delivery of creative deliverables for both the end consumer and the Independent Beauty Consultant. With full fiscal accountability, this role ensures projects are delivered on time and within budget while maintaining strong client partnerships and a high standard of creative quality. The Creative Account Manager proactively identifies risks, removes barriers, and influences cross-functional teams to achieve shared goals, building trust through clear communication and a deep understanding of client needs.

• Manages Client initiatives beginning with brief through execution of final deliverables. Consistently uses the latest account management tools and processes.
• Based on the scope of the project, determines resources and workflow prioritization.
• Clarifies Client goals (quality, deliverables, timelines, desired outcomes) and translates into project objectives.
• Proactively seeks out Client feedback and uses feedback to strengthen relationships and and makes recommendations to improve processes (toolkit, region specific projects).
• Understands and can communicate the Brand divisions global strategy.
• Develops a working knowledge of the Client’s business and/or brand and serves as a true partner.
• Facilitates meetings to gain critical approvals from Client on concepts at key stages of development in order to ensure project goals are achieved.
• Identifies areas of risk and communicates appropriately. Identify bottlenecks and refine workflows to increase efficiency within the internal agency.
• Facilitates cross-functional team alignment across key stakeholders to support projects and programs.
• Maintains a detailed oversight of the project and proactively involves others to solve project challenges as they arise.
• Works effectively with internal partners (Creative team, etc.) to achieve Client outcomes and has a clear understanding of team roles and responsibilities.

• Responsible for providing analysis and updates to key stakeholders regarding project spending on a monthly basis and providing general estimates for key projects at all time.
• Manages projects within budgetary guidelines.
• Partners with clients and internal teams to manage scope changes, assessing budget impact and securing alignment before work proceeds.
• Provides clear financial visibility to stakeholders to support informed decision-making and prioritization.
• Responsible for providing variance justification for all projects.
• Identifies and offers cost saving recommendations and/or increased sales ideas.

• Act as the primary contact for internal stakeholders, understanding their needs, gathering requirements, and providing status updates.
• Communicates changes in direction and communicates critical information to all stakeholders. Serves as communication liaison between all stakeholders, facilitating open communication regarding project expectations, direction, timing, etc.
• Facilitates all project meetings and communicates updates to Clients and leadership on progress.
• Escalates issues and resolves project roadblocks to ensure…