Client Partner - Life Sciences & Healthcare

Client Partner – Life Sciences & Healthcare

Location:

Dallas, TX

The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction for Enterprise Solutions (horizontal) across multiple verticals/business units. Enterprise Solutions services include SAP, Salesforce, Oracle/Hyperion, Workday/ADP/Varicent, Integration, Service Now, etc.

• Define the long‑term approach/plan for the Enterprise Solutions and execute the plan with quarterly and monthly KPIs.
• Stakeholder Management – building and managing client relationships at the VP and CXO level.
• Accountable for quantified targets of revenue growth, order booking, operating margin, customer satisfaction, and employee satisfaction.
• Sales and demand generation/capture through rigor in regular review of pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
• Define and execute Enterprise Solutions specific marketing plan for building new relationships and elevating the TCS brand.
• Build alliance partnerships relevant to the account.
• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs).
• Manage and, when necessary, escalating to ensure fulfillment of resources to meet the revenue and delivery commitments.
• Identify and groom team members into future leaders within the account and beyond.
• Delivery management through scheduled engagement reviews between customer(s) and delivery leaders.
• Interact with supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

• Experience with rapid growth in accounts and experience in global delivery model.
• Prior experience of managing a large P&L for more than $20M in a leadership role is a must.
• Ability to present at senior levels and executive levels and navigate the multiple layers of organization of the customer.
• Ability to work with different teams in various service lines and functions, across multiple time zones.
• Ability to manage multi‑cultural teams.
• Be based in Dallas, TX but willing to travel to different client locations in US and abroad.
• Strong retail/CPG/healthcare/medical industry domain background is desirable.
• Experience in wholesale medical supplies & equipment, pharmaceutical distribution, healthcare technology solutions, etc. is a plus.

Salary Range: $130,200 - $203,000 a year