Community Program Manager

Overview

Reporting to the Global Advocacy Manager, the Program Manager is the operational force for the Google Champions program across the United States. This role is responsible for the flawless execution of the program's strategy, managing day-to-day operations, and coordinating its expansion across diverse US markets. Crucially, the Program Manager will act as the primary voice and representative for the US region to our global counterparts, ensuring that regional insights, challenges, and successes are effectively communicated and considered at a global level.

This position requires exceptional stakeholder management to build strong relationships with country-level sales, marketing, and operations teams, ensuring the Google Champions program aligns with broader US training and enablement objectives.

• Collaborate on Global Program Strategy :
  Partner with stakeholders to define and execute the annual strategic roadmap for the Google Champions Social Community, ensuring alignment with global Pixel and Retail Marketing objectives.

• Coordinate Cross-Functional GTM :
  Coordinate the community's Go-To-Market (GTM) strategy for new Pixel launches, integrating and gaining consensus from Retail Marketing, Training, Platform, and Sales teams.

• Partner with Global Community Team :
  Collaborate with an indirect team of 10+ Community Managers worldwide to establish governance and performance standards, ensuring consistent brand voice and quality.

• Manage Social Calendar & Content :
  Own and drive the global Social Calendar, overseeing Video Production and content strategy to reinforce the Pixel brand passion.

• Support In-Field Strategy Development :
  Design and implement the global In-Field Strategy in partnership with regional teams to leverage the community for retail support and seller engagement.

• Coordinate Pixel Seeding Program :
  Coordinate the distribution and performance tracking of seeded Google Pixel devices to sellers in the Field for maximum ROI, working closely with relevant teams.

• Develop Joint Campaigns :
  Partner with Retail Marketing to create and execute large-scale social campaigns to drive Pixel awareness and sales.

• Share Performance Insights :
  Collaborate to define KPIs and provide regular, comprehensive reports using analytics to measure community impact on engagement, sentiment, and business goals, sharing insights across teams.

• Collaborate on Program Optimization :
  Partner with cross-functional teams (e.g., Sales) to use data and feedback to continuously optimize the program's content, strategy, and in-field approach.

Minimum Qualifications - Education and Experience

• Education: Bachelor’s Degree required.

• Experience:

• 4+ years of experience in program management, project management, or a related role.

• Proven experience working in a regional capacity, preferably within the United States, coordinating programs across multiple countries.

• Demonstrated experience managing day-to-day relationships with external agencies or vendors.

• A strong background in retail, training, community management, ambassador program management or technology sectors is highly preferred.

Minimum Qualifications - Knowledge, Skills, and Abilities

• Exceptional project management skills, with a proven ability to manage complex projects with diverse stakeholders and firm deadlines.

• Outstanding stakeholder management and interpersonal skills, with the ability to represent a region and build strong collaborative relationships.

• Excellent cross-cultural communication skills, both written and verbal.

• Strong organizational and time-management abilities, with a keen eye for detail.

• Proficiency in social media platforms and community management tools.

• Strong analytical skills with experience in compiling and interpreting data to generate reports and insights.

• Expertise in Google Suite (Docs, Sheets, Slides) for reporting and collaboration.

• A passion for technology and the Google brand.

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort…