Senior Living Operations Specialist

About Sonida Senior Living

Sonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. The Company operates 96 communities that are home to nearly 12,000 residents across 20 states providing comfortable, safe, affordable communities where residents can form friendships, enjoy new experiences and receive personalized care from dedicated team members who treat them family.

The Operations Specialist will assume the Executive Director position where vacancies exist in order to provide strong and effective leadership to the community during an Executive Director transition. This position serves to ensure the community operations remain stable and is expected to have an immediate positive impact on the community. Responsible for day-to-day operations of the Community, and the protection of Community assets.

Demonstrates knowledge of and assures compliance with all laws, rules, regulations, policies and procedures. Oversight of the Community management, Community Department Managers and all Community Team Members in the administration and provision of Resident services. Promotes the Company’s mission statement.

• Assess and manage the current situation
• Oversee the business processes and operations
• Support the department heads
• Have an immediate impact on the community
• Be immediately productive
• Minimize the risk of things going wrong
• Be responsible and accountable for results
• Make certain that effective communication occurs
• Ensure that the needs of the residents continue to be met
• Be responsible for the day-to-day operation of the community

• Provides direct and indirect supervision of the community operation along with training, coaching, counseling, and performance evaluations of all staff members.
• Ensures that the nursing services provided meet the needs of the residents in accordance with the developed service plans and that the service plans meet the required state codes and company policies.
• Ensures that census expectations are met and that the resident admission process documentation is completed in a timely manner and in accordance with established policy and procedure.
• Oversees the recruitment and retention of qualified staff throughout the community, making sure background checks, reference checks and licenses are cleared before the employee is released to work
• Ensures that staff has opportunities for ongoing training by way of in-service programs and specific educational workshops to meet the needs of the licensure and the needs of our current and future residents
• Conducts the weekly management meetings, morning stand-up meetings and monthly all staff meetings.
• Motivates employees through staff appreciation, recognition, and incentive programs. Promotes positive employee relations, addresses concern timely and resolves grievances as quickly as reasonably possible.
• Oversees the community budget, providing guidance and training to department heads on the maintenance of the overall community budget.
• Monitors operations of the community on a regular basis and prepares quality review audits and monthly variance reports.
• Maintains and facilitates open lines of communication between corporate, regional and community staff
• Prepares daily, weekly, and monthly reports in accordance to company policy or federal/state regulations as assigned by regional director of operations.
• Maintains outreach and education with the community to ensure positive relationship with community resource
• Works to resolve issues identified by residents, family members, and staff or outside representative. Keeps Regional Manager up to date on developments.
• Oversees the building and grounds to ensure they are maintained in good repair, clean, free of trash and litter. Ensures that routine safety inspections and monthly fire drills are conducted on a routine basis.
• Shares weekend “Manager-on-Duty” responsibilities

• Three or more years of experience as an ED in senior housing.
• Multi-state experience is preferred.
• High school diploma required. College credits or degree preferred or…