General Manager- Commercial Aviation Services

Fox Trot Aviation Services is seeking a consistently hard-working General Manager out of Dallas Fort Worth International Airport (DFW) who is committed to reliable quality service, customer relationships, and building a rock steady team.

The General Manager is responsible for ensuring that safety standards are consistently upheld across assigned locations, aligning with the Fox Trot standard. This role involves frequent site visits, oversight of safety practices, educational meetings, and proactive training. The GM will work closely with the Safety/Training Department to ensure all team members are trained and proficient in safety categories. Additional responsibilities include managing scheduling, staffing, administrative tasks, equipment needs, client relations, and maintaining financial targets.

The GM is also accountable for maintaining high standards of quality, ensuring compliance with company policies, and achieving revenue and labor goals.

• Conduct unannounced site visits to ensure adherence Foxtrot Safety Policy and customer safety policies.
• Identify safety shortfalls and chart paths forward to uphold safety standards.
• Hold educational safety meetings and proactively engage in training initiatives.
• Collaborate with the Safety/Training Department to ensure comprehensive training for all team members.
• Assist in policy creation, implementation, and suggest new safety measures.
• Participate in incident and accident reporting, investigations, and resolution.

• Oversee location(s) scheduling to meet customer requirements and coordinate travel as needed.
• Proactively identify and address turnover; initiate backfill to maintain staffing minimums.
• Represent location revenue and labor; oversee administrative training and capacity of on-site managers and supervisors.
• Monitor disciplinary actions, hazards, and complaints; have authority to approve raises with ownership approval.

• Recommend equipment needs and capital improvements while considering financial goals.
• Review supply locker audits for safety and stock compliance; ensure all equipment is in good working order.
• Schedule supply needs for ad hoc projects and assist with equipment or supply issues as required.

• Engage in customer troubleshooting, manage client relations, and create weekly location report cards and quality reports.
• Generate estimates or pricing for new customers and ensure timely and accurate completion of closeouts, debriefs, and audits.
• Monitor timecard outliers, approve/deny manager PTO requests, and ensure compliance with necessary forms.
• Conduct quarterly reviews of OMs, address quality concerns, and hold the team accountable for quality standards.

• Coordinate training needs between manager and supervisors and the Director of Training and Safety.
• Identify and address training deficiencies; ensure compliance with training plans.
• Maintain a communicative relationship with customers, co-workers, and management.

• Hit defined revenue targets, generate new leads, and ensure established revenue goals are met.
• Monitor SharePoint for job scheduling and crew allocation, update sales sheets in real-time.
• Understand contract specifics and make decisions based on the P&L, including staffing, planning, expansion, and purchases.

• Audit company-provided vehicles for safety, maintenance, and cleanliness; ensure timely maintenance with a budget up to $1,000.
• Be trained in accident protocol and ensure communication of deficiencies to ownership.
• Dedicate six days a month to travel and ensure 100% checklist compliance, revenue and labor goals, quality audit scores, and cash flow targets. Key

• 100% Checklist Compliance:
  Ensure all operational checklists are completed accurately and on time.
• Revenue and Labor Goals:
  Meet or exceed set revenue and labor goals for each location.
• Quality Audit Scores:
  Achieve high-quality audit scores, maintaining standards of excellence.
• Staffing Minimums:
  Maintain required staffing levels across all locations.
• Turnover Rates:
  Achieve…